At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to making the process simple, efficient, and accessible to everyone. We're now seeking a highly skilled and dedicated Bilingual Customer Service Representative to join our elite team of professionals. If you're passionate about delivering exceptional customer experiences and have a strong affinity for the Spanish language, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's changing the face of health insurance enrollment. With the largest state-based marketplace footprint, we've empowered millions of consumers across the country to make informed decisions about their health plans. Our consumer-friendly interface and decision support tools have earned us numerous awards and recognition in the industry. As a Bilingual Customer Service Representative, you'll be part of a team that's dedicated to making a positive impact on people's lives.
**Key Responsibilities**
As a Bilingual Customer Service Representative, you'll be responsible for delivering an exceptional customer experience through inbound and outbound calls, online chat inquiries, and application data entry. Your primary goal will be to provide technical support, manage customer accounts, and interpret and follow defined procedures and policies. You'll also be required to:
* Deliver the highest level of customer service experience consistently
* Manage customer accounts and provide technical support
* Application Data Entry
* Online chat inquiries as assigned
* Interpret and follow defined procedures and policies
* Creative problem-solving skills
* Flexibility and adaptability to changing projects and updates
* Time and task management (multitasking and task prioritization)
* Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
* Adhere to regulated guidelines for communications via all channels
**Essential Qualifications**
To succeed in this role, you'll need to possess the following qualifications:
* Moderate to Advanced computer skills
* High level of comfort learning new technology
* High level of professionalism
* Excellent verbal and written communication skills
* Comfortable working from home
* Self-motivated and success-driven
**Preferred Experience**
While not required, previous experience in customer support or technical support roles, as well as familiarity with CRM systems and practices, would be a significant advantage. Additionally, experience with Group and/or Individual health insurance, or the Affordable Care Act, would be beneficial.
**What We Offer**
As a Bilingual Customer Service Representative at arenaflex, you'll enjoy a comprehensive compensation package, including:
* Paid Training
* Full-Time, Seasonal temp-to-permanent roles
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a motivating and positive work environment, despite the physical distance. We believe in building each other up and fostering a culture of collaboration, innovation, and continuous learning.
**Compensation Details**
* Spanish Bilingual Base Pay: $15.50 per hour
* Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance
**Requirements**
To ensure your success in this role, you'll need to meet the following requirements:
* 18 years of age or older
* Minimum Internet Speed of 35 mb/s
* Dedicated, private, and secure workspace
* Personal laptop or desktop computer required for the Training Period
* Commit to full attendance during the 3-week Training period
* Complete a background check and health screening
* Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
* NOT Compatible: Mobile Internet Service Providers and Satellite
**Take the Next Step**
If you're ready to join a dynamic team of professionals who are passionate about making a difference in people's lives, apply now! We're excited to hear from you and discuss how you can become a vital part of our success story.