Introduction to blithequark
At blithequark, we are passionate about creating unforgettable experiences for our audiences. As a leader in the media and entertainment industry, we pride ourselves on our commitment to innovation, creativity, and excellence. Our portfolio includes world-leading brands such as Disney, Pixar, Marvel, and Lucasfilm, as well as extensive entertainment networks like ABC, Star, and FX, and our renowned factual brand, National Geographic. We are now seeking an experienced Digital Campaigns Client Service Manager to join our team and play a key role in driving our success.
About the Role
The Digital Campaigns Client Service Manager is a vital member of our Milan-based Italian advertising sales and operations team. We are looking for a talented individual who can bring extensive knowledge and insight in media planning, campaign management, advertising operations, and leadership to our client service team, supporting our advertising outreach team. The successful candidate will lead a Digital Campaigns Client Service team to plan and execute the operational components of the advertising campaigns we sell, from pre-sales guidance and media planning to campaign setup, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties.
Key Responsibilities
- Lead 1 Digital Campaigns Client Service team in supporting assigned sales representatives and related clients through all stages of the campaign lifecycle, from planning to invoicing
- Responsible for delivering effective media plans that maximize revenue
- Allocate team responsibilities while contributing to and assisting in campaign management
- Able to perform all tasks related to campaign management, specifically inventory forecasting, media plan creation, order entry, trafficking, optimization, reporting, and invoicing
- Ensure the Account Manager is fully trained on campaign performance and able to address all related questions
- Act as the primary point of contact for any escalations on complex issues or requests regarding inventory, ad products, or campaigns
- Assist Sales, Finance, and Accounting in revenue tracking
- Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support
- Test potential ad tech vendor integrations and provide feedback on contract negotiations
- Ideate, implement, review, and improve operational processes that drive quality and efficiency
- Analyze usage and performance of digital inventory to develop strategies and products that maximize revenue yield
- Manage, mentor, and develop talent, including training future hires
- Create and update internal documentation to clarify processes and best practices
- Collaborate with regional teams and act as a local center of excellence for other offices across EMEA
- Maintain expertise in blithequark's ad tech stack and ecosystem, and stay up-to-date with industry developments
Essential Qualifications
- Graduate degree or equivalent experience
- 3+ years of overall experience in the advertising industry, either publisher/agency side or in ad tech
- Team management experience
- Expertise in defining and improving processes
- Highly skilled in determining, planning, trafficking, and managing ad campaigns for display and video across websites, apps, social platforms, and connected TV environments
- Proven ability in executing campaigns, creating accurate and relevant reports, and optimizing performance
- Solid understanding of programmatic advertising, technologies that power it, and key players in the space
- Familiarity with general data security and compliance requirements related to digital advertising
- Able to represent the organization in external meetings and events
- Media or entertainment brand experience is beneficial, as is knowledge of the processes and procedures of a global partnership
- Essential knowledge of ad operations systems (e.g., Google Ad Manager), ad server systems (e.g., DV360), and management of Creative Assets and Tracking to support and lead the assigned team
- Knowledge of Massive activation for digital campaigns and related requirements
Preferred Qualifications
- Bachelor's Degree in a related field
- 5+ years of experience in digital advertising, with a focus on campaign management and team leadership
- Advanced knowledge of ad tech systems, including ad exchanges, supply-side platforms, and demand-side platforms
- Experience with data analysis and reporting tools, such as Google Analytics or similar platforms
- Strong understanding of the digital advertising ecosystem, including industry trends and developments
Skills and Competencies
- Highly energetic and driven problem solver
- Exceptional attention to detail, organizational skills, and ability to simultaneously focus on and balance multiple tasks
- Analytical; able to assess, evaluate, and plan based on results
- Able to step back and look at situations at a high level, tackling the immediate challenge and providing long-term solutions
- Regular team leader and coach, able to foster a positive, inclusive culture
- Driven to lead by example and hold others accountable for high standards
- Open to working independently or collaboratively with reports, peers, and senior leaders
- Revenue-focused, but not at the expense of our colleagues
- Always centered on our guests and focused on the customer experience
- Confident communicator with excellent presentation skills, able to speak on behalf of the team internally and externally
- Eager to work in a global organization with partners across the world
- Able to navigate the digital advertising industry and maintain relationships with publishers, broadcasters, agencies, advertisers, and tech vendors
- Top-to-bottom understanding of digital media and the advertising business, especially video and within EMEA
- IT literate across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom)
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Digital Campaigns Client Service Manager, you will have access to a range of training and development opportunities, including:
- On-the-job training and mentorship
- Formal training programs, such as our Leadership Development Program
- Opportunities to attend industry conferences and events
- Access to online courses and tutorials, such as our blithequark Learning Platform
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and collaboration. We believe in fostering a positive and supportive work environment that encourages creativity, innovation, and growth. As a Digital Campaigns Client Service Manager, you will be part of a talented and dedicated team that is passionate about delivering exceptional results.
Compensation, Perks, and Benefits
blithequark offers a competitive total rewards package that includes salary, health and financial benefits, time-off programs, educational opportunities, and more. Our benefits package is designed to support the well-being and career growth of our employees, and includes:
- Career Development opportunities
- Community Involvement programs
- Commuter Assistance
- Exclusive Discounts
- Flexibility @ blithequark
- Health Insurance and Wellbeing programs
- Childcare Options
- Paid Time Off
- Retirement Programs
- Theme Park Admission
- Tuition Assistance
- Weekly Pay
- Wellness Programs
Conclusion
If you are a motivated and experienced digital advertising professional looking for a new challenge, we encourage you to apply for the Digital Campaigns Client Service Manager role at blithequark. This is a unique opportunity to join a talented team and contribute to the success of a leading media and entertainment brand. With a competitive total rewards package, opportunities for career growth and development, and a dynamic and inclusive work environment, blithequark is the perfect place to take your career to the next level. Apply now to join our team!
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