About Aetna Better Health of Oklahoma
Aetna Better Health of Oklahoma, a CVS Health company, is a trusted health partner in the local Oklahoma communities we serve. We provide a full array of innovative services that enhance overall wellness and improve quality of life for our members. At Aetna Better Health of Oklahoma, we value professional development and career growth. You'll work alongside other colleagues who align on Heart at Work behaviors and bring your heart to every moment of healthcare. We'll support you every step of the way!
About the Role
We're seeking an experienced Data Entry Specialist to join our team in a full-time telecommute opportunity. This role is open to candidates from any country in the United States, with Oklahoma residency being a plus. As a Data Entry Specialist, you'll play a critical role in supporting our quality control process that meets internal and external constituent expectations and improves member health outcomes.
Key Responsibilities
- Drives member satisfaction through focused, strategic outreach
- Develops member campaigns and manages evaluation reports
- Works with vendor management and procurement to implement member outreach campaigns
- Establishes and maintains effective vendor relationships
- Acts as an advisor and support to the organization by serving as a quality champion through measuring and tracking the quality and effectiveness of work processes that impact customer satisfaction, clinical cost management, and operational efficiency
- Consults and/or works cross-functionally to persuade and sell change to continuously deliver high-quality service to our internal and external customers
- Conducts routine quality evaluations/audits to measure compliance with published policies, procedures, customer, and regulatory requirements
- Identifies and distributes errors to business partners
- Assists with the day-to-day protection and operations of assigned functional unit
- Performs analysis of data to identify and communicate trends during daily work
- May perform or assist with special tasks/reviews
- May provide technical or subject matter expertise regarding policies, procedures, and feature-related systems/equipment
Requirements
To be successful in this role, you'll need:
- 2+ years of experience in member outreach, healthcare marketing, and/or other healthcare training
- Customer service or call center experience
- Enjoy working with data
- Ability to work independently with a high attention to detail
- Excellent verbal and written communication skills
- 2+ years of experience using personal computer, keyboard navigation, navigating multiple systems and programs; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Bachelor's degree
- QNXT experience
- Task management experience
- Analytic experience
Compensation and Benefits
The typical pay range for this role is $19.52 - $36.06. This pay range represents the base hourly rate or base annual full-time income for all positions within the job grade in which this position falls. The actual base income offer will depend on a variety of factors, including experience, training, geography, and other applicable factors. This role is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
As a CVS Health employee, you'll also enjoy a range of benefits, including:
- Comprehensive medical, dental, and vision benefits
- 401(k) retirement savings plan with company match
- Employee stock purchase plan
- Term life insurance
- Short-term and long-term disability benefits
- Wellness programs and education assistance
- CVS store discount
- Discount programs with participating partners
- Paid time off (PTO) or holiday pay
- Paid holidays during the calendar year
- Number of paid vacations, sick time, and other time off provided regularly with applicable state law and company regulations
About CVS Health
CVS Health is a healthcare company that provides a range of healthcare-related services, including medical, dental, pharmacy, disability, and other associated health products. As part of CVS Health, Aetna Better Health of Oklahoma is committed to delivering high-quality, patient-centered care to our members.
Why Join Our Team?
At Aetna Better Health of Oklahoma, we're passionate about making a difference in the lives of our members and our communities. We're committed to delivering high-quality, patient-centered care and to creating a workplace culture that values diversity, inclusion, and employee growth. If you're passionate about healthcare and committed to excellence, we encourage you to apply for this exciting opportunity.
How to Apply
To apply for this role, please visit our website at [insert link]. We look forward to hearing from you!
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