At arenaflex, we're revolutionizing the sports gaming industry with innovative games, products, and experiences that cater to American sports fans. As a Customer Support Associate, you'll be an integral part of our dynamic team, working closely with users to provide exceptional support and create lasting impressions. If you're a proactive, optimistic, and versatile individual with a passion for delivering top-notch customer service, we want to hear from you.
**About arenaflex**
arenaflex is the fastest-growing sports gaming company in the industry, with a valuation of over $1.2 billion and a team that's built four of today's most widely played fantasy games. Our in-house technology and custom-built products have disrupted the market, and we're just getting started. With investors like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, and Adam Schefter, we're confident in our vision to make sports accessible to everyone.
**The Role**
As a Customer Support Associate, you'll be responsible for:
* Approaching user inquiries with a cool, open-minded approach and ensuring their concerns are fully heard
* Gathering information from users to efficiently reach solutions by cross-collaborating with teams from several different departments
* Creating a lasting impression on every user through transparent, open, and honest communication
* Assisting with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
* Delivering exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
* Offering comprehensive technical assistance to both Web and Mobile app users
* Assisting in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
**Who We're Looking For**
We're seeking a flexible, optimistic, and proactive individual who:
* Has flexible weekday and weekend availability due to varying shifts
* Is dedicated to finding solutions and delivering exceptional customer support
* Is a versatile team player, adept at navigating diverse situations with ease
* Possesses clear and concise communication skills, with an emphasis on writing skills
* Is receptive to new perspectives and approaches
* Is an insatiably curious learner, driven to acquire new knowledge daily
* Has experience in customer service, with a focus on delivering exceptional support and showcasing deep product expertise
* Is a proficient multitasker, committed to delivering high-quality work across various tasks
**Preferred Qualifications**
While not required, experience with Intercom (or other ticketing processor systems) and knowledge of Fantasy Sports and/or Sports Betting would be a significant advantage. Additionally, 1-2 years of customer support or related experience would be beneficial in this role.
**Targeted Start Dates**
We're looking for candidates to start on either July 14th or August 4th. Our target starting base salary range for this position is between $18 and $20/hr, depending on the candidate's skills and experience.
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. arenaflex is an equal opportunity employer, committed to creating an inclusive and diverse work environment. We believe in the importance of work-life balance, and we offer a range of benefits to support your well-being.
**Compensation and Perks**
Our compensation package includes a competitive starting base salary, as well as opportunities for growth and professional development. We also offer a range of benefits, including:
* Competitive salary range: $18-$20/hr
* Opportunities for growth and professional development
* Flexible work arrangements
* Comprehensive benefits package
* Access to cutting-edge technology and tools
* Collaborative and dynamic work environment
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional support, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex's website]. We can't wait to hear from you and learn more about your qualifications.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. We're committed to creating an inclusive and diverse work environment, where everyone has the opportunity to thrive.