At arenaflex, we're on a mission to revolutionize the way manufacturers operate by providing a simple yet powerful platform that reduces costs, increases visibility, and drives efficiency. As a fast-growing tech company headquartered in Chicago's River West neighborhood, we're looking for a talented Customer Support Associate to join our team. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we'd love to hear from you.
**About arenaflex**
arenaflex is a Series A funded startup that's making waves in the industry. With a massive vision and a talented team, we're committed to building a platform that truly makes a difference. Our team is cross-functional, collaborative, and passionate about what we do. We believe in supporting our colleagues and fostering a work-life balance that allows everyone to thrive. If you're looking for a role that offers autonomy, growth opportunities, and a sense of purpose, you're in the right place.
**Key Responsibilities**
As a Customer Support Associate at arenaflex, you'll play a critical role in delivering exceptional customer experiences. Your responsibilities will include:
* Handling incoming customer questions and concerns via email and our Hubspot support portal
* Interfacing with internal sales and customer success teams to ensure pilots and existing customers are supported
* Working with the engineering team to escalate and investigate bugs and product questions
* Using Notion and other tools to manage internal processes and information
* Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction
**Preferred Experience**
While we're open to candidates from various backgrounds, we're looking for someone with:
* Strong problem-solving skills, with an ability to distill solutions from many sources of information
* Experience working in a customer service role
* Ability to learn new systems and tools quickly
* Excellent communication and interpersonal skills
* A customer-centric approach to problem-solving
**Why arenaflex?**
We're not just a company – we're a community. Here are some reasons why you might love working with us:
* Every team member is critical to our success, which means you'll have responsibilities that directly impact our business – immediately
* We're a cross-functional team that thrives in collaborating and supporting colleagues
* Our vision is massive, and we have the team, technology, and customer base to support that growth
* We're a fast-paced team that's always learning and growing together
* We believe in work-life balance and support our colleagues in achieving their goals
* We see our customers as long-term partners, not just cash cows
**Why this might not be a fit for you**
If you:
* Don't enjoy interacting with people or prefer a siloed work environment
* Are unorganized, not a strong note taker, or poor communicator
* Are easily stressed or not used to fast-paced work
* Prefer to be a solo worker or lack motivation to get things done quickly
**Benefits**
We offer a comprehensive benefits package that includes:
* Unlimited PTO, with a minimum of 2 weeks – we value work-life balance and want everyone to feel supported, restored, and ready to take on the day
* Flexible work schedule – you can be fully remote, partially remote, or work from one of our co-working locations in Charlotte or downtown Chicago
* 401(k) plan
* Health insurance (medical, vision, and dental)
**Compensation**
We offer a competitive salary range of $40k - $50k, depending on experience.
**How to Apply**
If this role seems like a fit, we'd love to learn more about your experience and goals. Please apply through our website:
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We can't wait to hear from you!
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