Experienced Customer Service Supervisor - National Remote Opportunity for Leadership and Growth in a Dynamic and Innovative Environment

Introduction to blithequark

At blithequark, we are passionate about empowering individuals and creating positive change in the lives of our customers. As a leader in the healthcare industry, we are committed to innovation, integrity, compassion, relationships, and performance. Our mission is to advance health equity on a global scale, and we believe that everyone deserves the opportunity to live their healthiest life. We are dedicated to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.

About the Role

We are seeking an experienced Customer Service Supervisor to join our team in a national remote capacity. As a supervisor, you will have the flexibility to telecommute from anywhere within the U.S. and will be responsible for managing a team of at least 30 direct reports. Your focus will be on driving team performance, providing leadership support for new initiatives and deployments, and actively engaging in team growth and development. You will be expected to attend 1 on 1 meetings with your direct reports, manage daily productivity, and assist with projects as needed.

Key Responsibilities

• Coordinate and supervise daily, weekly, and monthly activities of team members
• Set priorities for the team to ensure task completion and performance goals are met
• Coordinate work activities with other supervisors, managers, departments, etc.
• Identify and resolve operational problems using defined processes, expertise, and judgment
• Provide coaching, feedback, and annual performance reviews, as well as formal corrective action

Essential Qualifications

To be successful in this role, you will need to have:

• High School Diploma / GED or equivalent years of work experience
• Must be 18 years of age or older
• 1 year of supervisory/leadership experience
• 5 years of experience analyzing and solving customer problems in an office, claims, or customer service environment
• Previous call center environment experience
• Proficiency with Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00am - 10:00pm CST, Sunday through Saturday, with occasional overtime or weekends as needed

Preferred Qualifications

While not required, we prefer candidates with:

• 2 years of customer service experience

Soft Skills

To excel in this role, you will need to have excellent soft skills, including:

• Ability to multi-task, including understanding multiple products and multiple levels of benefits within each product
• Strong leadership and coaching skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Telecommuting Requirements

To work remotely, you will need to:

• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Have a reliable high-speed internet connection
• Be able to keep all company-sensitive documents secure

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Competitive salary range of $48,300 - $94,500 annually (depending on location and experience)
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (subject to eligibility requirements)
• Opportunities for career growth and development
• A dynamic and innovative work environment that values diversity and inclusion

Our Culture

At blithequark, we believe that diversity creates a healthier atmosphere. We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees, and we encourage applications from diverse candidates.

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please apply to join our team at blithequark. We look forward to hearing from you!

Conclusion

At blithequark, we are passionate about making a difference in the lives of our customers and our communities. As a Customer Service Supervisor, you will have the opportunity to lead a team of dedicated professionals and contribute to our mission of advancing health equity on a global scale. If you are ready to take on a new challenge and join a dynamic and innovative team, please apply today!

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