Introduction to blithequark
At blithequark, we are revolutionizing the primary care experience by delivering high-quality care and service to our patients. As a leader in the healthcare industry, we are committed to making healthcare more accessible and less complicated for our members. Our team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. We are now seeking a passionate and innovative Customer Service Specialist to join our team and help manage patient inquiries, using our unique CI CARE framework.
Job Overview
As a Customer Service Specialist at blithequark, you will play a crucial role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. You will handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals. You will also collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
Key Responsibilities
- Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals.
- Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
- Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and support blithequark's efforts to empower patients in resolving financial responsibilities.
- Assist admins with member billing needs via our tasking system to provide the best customer service.
- Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
- Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
- Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent and stat patient needs.
Essential Qualifications
To be successful in this role, you will need to have:
- 2+ years of customer service experience in a call center environment.
- 1+ years of experience with medical billing, insurance claims, or healthcare revenue cycle.
- Demonstrated proficiency in Microsoft Office Suite.
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems.
- Knowledge of HIPAA compliance and healthcare privacy regulations.
- High school diploma or equivalent.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Spanish speaking.
- Ability to work various shifts.
- Strong problem-solving and documentation skills.
- Ability to type 45+ WPM while maintaining accuracy.
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent customer service skills, with the ability to remain calm under pressure.
- Strong problem-solving skills, with the ability to navigate complex billing situations.
- Attention to detail, with the ability to accurately document all interactions.
- Ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities.
- Strong communication skills, with the ability to clearly communicate financial information to patients and de-escalate when necessary.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Customer Service Specialist, you will have access to ongoing training and development opportunities, including:
- Comprehensive training program, including training on our technology suite and customer service skills.
- Ongoing coaching and feedback, to help you develop your skills and advance in your career.
- Opportunities for advancement, including promotions to leadership roles or other positions within the company.
- Access to a network of experienced professionals, who can provide guidance and support throughout your career.
Work Environment and Company Culture
At blithequark, we pride ourselves on our inclusive and diverse culture. Our team members work in a collaborative and supportive environment, where everyone is valued and respected. We offer a range of benefits, including:
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
Compensation, Perks, and Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. blithequark is a total compensation company, offering a range of benefits, including:
- Equity, sign-on payments, and other forms of compensation.
- Full range of medical, financial, and/or other benefits.
- Opportunities for professional growth and development.
- Recognition and rewards for outstanding performance.
Conclusion
If you are a passionate and innovative customer service professional, looking for a new challenge in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist at blithequark, you will have the opportunity to make a real difference in the lives of our patients, while developing your skills and advancing your career. Don't miss out on this chance to join our team and be a part of something special. Apply today!
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