Experienced Customer Service & Sales Representative for Innovative Legal Services - Remote Opportunity near San Antonio, TX

Join Our Dynamic Team at OneTouch Direct: Elevate Customer Experience and Drive Sales Growth

At OneTouch Direct, we're not just a company - we're a community that thrives on a culture of appreciation, recognition, and continuous growth. As a leading provider of customer service and sales solutions, we're now seeking a highly motivated and experienced Customer Service & Sales Representative to join our remote team. If you're passionate about delivering exceptional customer experiences and driving sales, while working from the comfort of your own home, this is an opportunity you won't want to miss.

About Our Company and the Role

OneTouch Direct is proud to be part of the Legal Shield ecosystem, offering our customers unparalleled access to legal services. Legal Shield empowers its members by providing them with the ability to consult attorneys on any legal matter without the worry of hefty hourly fees. As a Customer Service & Sales Representative, you will be the frontline ambassador of our brand, engaging with potential and existing customers to address their inquiries, resolve issues, and present our legal services. Your role is pivotal in ensuring customer satisfaction and fostering long-term relationships.

Key Responsibilities

• Handle inbound customer service and sales calls with professionalism and a customer-centric approach.
• Provide detailed information about Legal Shield's services, billing, and payment processes to customers.
• Address customer complaints and issues with empathy and effective solutions.
• Identify sales opportunities and promote Legal Shield's services to potential and existing customers.
• Maintain a thorough understanding of Legal Shield's offerings to effectively communicate value to customers.
• Consistently meet or exceed sales and customer satisfaction targets.
• Work collaboratively with the team to achieve overall business objectives.

Essential Qualifications and Skills

To succeed in this role, you must have:

• A minimum of 1+ year of experience in customer service, call center operations, or retail.
• Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
• Proficient computer skills, with the ability to quickly adapt to new software and systems.
• The capacity to handle high-stress situations and escalated issues with poise and professionalism.
• A commitment to maintaining customer and client confidentiality.

Preferred qualifications include:

• At least 1 year of sales experience, with a proven track record of meeting or exceeding targets.
• A background in legal services or a related field, although not necessary, is highly desirable.

Technical Requirements

To work effectively from home, you will need:

• A reliable laptop or desktop computer (Windows 10 compatible, excluding Apple products, Surface, or Chromebook).
• A hardwired internet connection via an ethernet cable.
• A USB headset with a noise-canceling microphone (non-wireless).
• A webcam (either external or embedded).
• A smartphone for additional communication needs.

What We Offer

At OneTouch Direct, we believe in rewarding our team members for their hard work and dedication. As a full-time Customer Service & Sales Representative, you can expect:

• A competitive hourly rate of $12.50 - $13.75, plus weekly bonus checks.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off to recharge and maintain a healthy work-life balance.
• A supportive work environment with paid training and ongoing support.
• Opportunities for professional growth and advancement as we continue to expand.
• A diverse and welcoming culture, enriched by Employee Resource Groups.
• A referral program that rewards you for bringing talented individuals into our team.

Career Growth and Learning Opportunities

At OneTouch Direct, we're committed to the continuous development of our team members. As a Customer Service & Sales Representative, you'll have access to comprehensive training programs designed to enhance your skills in customer service, sales, and legal services knowledge. Our dynamic environment offers numerous opportunities for career advancement, allowing you to grow professionally and personally.

Our Culture and Work Environment

We pride ourselves on fostering a culture that values diversity, inclusivity, and teamwork. As a remote team member, you'll be part of a vibrant community that supports each other, shares knowledge, and collaborates on achieving our business goals. Our flexible work-from-home setup ensures that you can maintain a healthy work-life balance while being productive and efficient.

Why Join Us?

If you're looking for a role that combines customer service, sales, and the opportunity to make a meaningful difference in people's lives by providing them with access to legal services, then this is the job for you. At OneTouch Direct, we're not just looking for employees; we're looking for passionate individuals who are ready to be part of a team that cares deeply about its customers and its community.

Don't miss this chance to elevate your career, enjoy a fulfilling work environment, and be part of a company that is making a difference. Apply today to become a Customer Service & Sales Representative at OneTouch Direct and start your journey towards a rewarding career.

Take the first step towards an exciting career opportunity. Apply now!

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