As a leading retail and media company, arenaflex is committed to delivering exceptional customer experiences through innovative products, compelling content, and unforgettable moments. We are seeking a highly skilled and motivated Customer Service Representative to join our team and work from the comfort of their own home.
**About arenaflex**
arenaflex is a Fortune 500 company with six leading retail brands – arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. Our mission is to bring innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites, and TV channels.
**The Opportunity**
As a Customer Service Representative at arenaflex, you will be responsible for handling inbound customer calls, assisting customers with their orders and accounts, and driving sales and promoting products effectively. You will work remotely to provide a distraction-free work environment and offer additional products to customers on each interaction. Your role will involve:
* Handling a high volume of inbound customer inquiries
* Providing a personalized experience for each caller
* Confirmed refunds, taking payments, placing orders, and analyzing account data
* Working with a variety of customer styles, peers, and leaders
* Navigating multiple systems and screens while assisting customers
* Troubleshooting own technical problems (in partnership with IT when needed)
* Available to work weekends, holidays, and additional hours
**Who We Are**
arenaflex offers expertise and corporate support across the four arenaflex Brands. These shared services include IT, digital commerce, customer care, and distribution. The arenaflex brands deliver inspirations that help customers enjoy, enhance, and celebrate life. arenaflex comprises four interactive, aspirational home and apparel lifestyle brands: arenaflex, arenaflex, arenaflex, and arenaflex. arenaflex operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.
**Your Impact**
As a Customer Service Representative at arenaflex, you will have the opportunity to make a significant impact on our customers' experiences. You will be responsible for:
* Providing a high level of customer satisfaction through effective problem-solving and communication
* Driving sales and promoting products effectively
* Building strong relationships with customers and colleagues
* Contributing to the growth and success of arenaflex
**What You Bring**
To be successful in this role, you will need to bring the following skills and qualifications:
* Problem-solving and de-escalation skills
* Ability to work in a virtual environment with a set schedule and structured day
* Excellent communication and interpersonal skills
* Ability to navigate multiple systems and screens while assisting customers
* Ability to sit for long periods of time
* Follow arenaflex computer system requirements
* Troubleshoot own technical problems (in partnership with IT when needed)
* Available to work weekends, holidays, and additional hours
**Compensation and Benefits**
arenaflex offers a comprehensive Total Rewards package, including:
* Competitive compensation starting at $15.00/hour
* Shift differential available when applicable
* Health care benefits starting on day 1
* 401(k) plan
* Paid time off
* Tuition reimbursement
* Employee assistance program
* Parental leave
* Paid volunteer hours
* Company discounts
**Training and Development**
arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your role. You will receive:
* A six-week, paid training program that requires full attendance and involvement throughout
* Ongoing training and coaching to help you develop your skills and knowledge
* Opportunities for advancement and upward mobility across the entire arenaflex family of brands
**System Requirements**
To work from home as a Customer Service Representative at arenaflex, you will need to maintain the necessary system requirements to provide a great experience for our customers. These include:
* Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
* Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
* High-speed internet connection. Satellite, broadband, wireless, or dial-up services are not an option
* Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
* Webcam and able to appear on camera for meetings and trainings
**The Application Process**
Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide. The process includes:
* Complete Application
* Complete skills assessment on mobile device or computer
* Self-schedule interview
* Complete interview
**Why Join arenaflex?**
arenaflex is a company that is committed to inclusion and belonging for all. We offer a comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more. We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all.
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Click the link below to log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team.