Experienced Customer Service Representative – Sleep Therapy Inbound Call Center Specialist for Home Medical Equipment and Patient Care Services

Welcome to blithequark: Empowering Patients and Delivering Exceptional Customer Care

At blithequark, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in the home medical equipment industry, we strive to make a positive impact on the lives of our patients by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we are committed to delivering exceptional customer service and support to our patients and their families.

Job Overview and Responsibilities

We are seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team in our Murray Operations division. As the first line of contact for CPAP resupply customers, you will play a critical role in providing exceptional customer service, resolving patient questions and concerns, and ensuring timely fulfillment of product orders. If you are passionate about delivering outstanding customer care and have a strong desire to make a positive impact on the lives of our patients, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Acts as a patient advocate to resolve questions or concerns and provides basic sleep coaching and reinforcement of cleaning and routine equipment maintenance
• Collects patient and source information and inputs data into our proprietary e-Intake system
• Completes thorough verification for products and services, including verifying patient demographics, payer, and physician-related information
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Identifies and resolves problems in a timely manner and makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls and processes related patient paperwork as assigned
• Provides basic technical customer service assistance for CPAP equipment and educates patients and location employees on CPAP supplies
• Uses our proprietary e-Intake system to maintain accuracy and quality control throughout initial patient contact and data input

Qualifications and Requirements

To be successful in this role, you will need to possess a high school diploma or GED equivalent, as well as one to three years of related prior work experience in a team-oriented environment. Experience in the medical field and administrative record management is highly preferred, as is a strong customer service background. You will also need to demonstrate effective communication skills, both oral and written, and be able to interpret a variety of instructions in different communication mediums.

Essential Qualifications:

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Basic computer and internet skills, as well as typing skills
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications:

• Knowledge of billing reimbursement and insurance policies and requirements
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

Key Skills:

• Effective communication skills, both oral and written
• Ability to interpret a variety of instructions in different communication mediums
• Knowledge of medical terminology and billing reimbursement and insurance policies and requirements
• Ability to multi-task and maintain attention to detail
• Self-motivation, organization, time management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Sleep Therapy Inbound Customer Service Representative, you will have access to a range of training and development programs, including:

Training and Development Programs:

• Comprehensive training program to develop your knowledge and skills in sleep therapy and customer service
• Ongoing coaching and feedback to support your career growth and development
• Opportunities for advancement and career progression within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a workplace where our employees feel valued, supported, and empowered to succeed. As a Sleep Therapy Inbound Customer Service Representative, you will be part of a dynamic and dedicated team that is passionate about delivering exceptional customer care and making a positive impact on the lives of our patients.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a starting salary of $15.50 per hour, as well as a monthly bonus program with potential unlimited earnings. Our benefits package includes:

Benefits Package:

• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Conclusion

If you are a compassionate and dedicated customer service professional who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. As a Sleep Therapy Inbound Customer Service Representative at blithequark, you will have the opportunity to make a positive impact on the lives of our patients and be part of a dynamic and supportive team. Don't miss out on this chance to join our team and take your career to the next level. Apply today!

Apply Now