Are you a motivated and results-driven individual with a passion for delivering exceptional customer service? Do you have a strong background in collections and a keen eye for detail? If so, we encourage you to apply for the Experienced Customer Service Representative - Senior Collector role at arenaflex. As a key member of our team, you will play a critical role in helping our customers achieve financial stability and success.
**About Working at arenaflex**
At arenaflex, we're more than just a company - we're a community of dedicated professionals who are passionate about making a positive impact on people's lives. With a rich history spanning over 155 years, we've built a reputation for excellence and a culture that values our people above all else. Our commitment to our employees is evident in the opportunities we provide for growth, learning, and development. Whether you're just starting your career or looking to take the next step, we offer a supportive and inclusive environment that will help you thrive.
**Compensation and Benefits**
As a valued member of our team, you can expect a competitive hourly rate of $20.00 - $22.00, depending on your relevant experience, skills, and competencies. In addition to your base pay, you'll be eligible for a range of benefits, including:
* Employer-sponsored health, dental, and vision insurance
* 401(k) plan with company match
* Life insurance
* Paid vacation and personal time
* Career development and education assistance
* Voluntary supplemental benefits
**Essential Functions**
As a Senior Collector, you will be responsible for:
* Collecting on high-risk accounts to control loss rates and reduce gross charge off
* Performing in-depth skip tracing as required by account
* Leveraging internal Bank resources to obtain customer/account-specific information
* Providing guidance and training to team members as necessary
* Quickly identifying irregularities in spending, possible identity theft, or fraud, etc.
* Generating and sending various customer-facing communication regarding account activity
* Assisting consumers in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
* Negotiating repayment options by asking questions and offering applicable solutions
* Handling incoming and outgoing calls to customers with current and past due accounts, and leaving messages as necessary
* Providing proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
* Performing other duties as assigned
**Knowledge, Skills & Abilities Required**
To succeed in this role, you will need:
* Familiarity with inbound/outbound/blended dialing environment
* Basic understanding of Debt Settlement and Consumer Credit Counseling programs
* Ability to read and understand a consumer's credit profile
* Ability to train team members and serve as a mentor
* Ability to prioritize collection effort and expense based on balance, loan type, etc.
* General understanding of collection management software, such as TSYS, SHAW, Debt Management software, etc.
* Excellent customer service skills
* Ability to maintain a high degree of confidentiality
* Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
* Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
* Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
* Basic level proficiency with Microsoft Word, Excel, and Outlook
**Education & Experience**
To be considered for this role, you will need:
* High School Diploma or equivalent combination of education and experience required
* Associate's degree in Business Administration preferred
* 2+ years collections experience required
* 1+ year skip tracing and/or credit bureau experience required
**Why Join arenaflex?**
At arenaflex, we're committed to creating a culture that values our people and supports their growth and development. As a Senior Collector, you'll have the opportunity to:
* Work in a dynamic and supportive team environment
* Develop your skills and expertise in collections and customer service
* Make a meaningful impact on people's lives and help them achieve financial stability and success
* Enjoy a competitive compensation package and range of benefits
* Pursue career development and education assistance opportunities
* Be part of a company that values its employees and is committed to making a positive impact on the community
**Submit Your Application**
If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for the Experienced Customer Service Representative - Senior Collector role at arenaflex. Seize this opportunity to make a significant impact and take the first step towards a rewarding new role.
**Location:** 811 Main St, Kansas City, Missouri 64105
**Time Type:** Full-time
Don't miss out on this exciting opportunity to join the arenaflex team and make a lasting impact. Apply now and take the first step towards a rewarding new role.