At arenaflex, our mission is built around the principle of Fulfilling Life, a mantra that guides us in our pursuit of helping individuals invest in themselves through trusted financial products and advice. We believe that everyone deserves to be happy, healthy, and financially secure. To achieve this, we offer a comprehensive range of services including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management. Our commitment to our customers and employees alike is rooted in providing valued guidance and support, making us a leader in our industry.
This Customer Service Representative position is a remote opportunity that does not require regular in-office presence, offering flexibility and work-life balance. As a key member of our team, you will be responsible for supporting service delivery by utilizing your knowledge of our products and processes, as well as conducting basic analysis to process and support service-related tasks. You will work under limited supervision, providing guidance to entry-level associates or peers, and contributing to the continuous improvement of our services.
To excel in this role, you should have a High School Diploma or GED, with a college degree preferred. A minimum of 1-2 years of customer service experience and previous contact center experience are required, with retirement plans experience being highly desirable. Special skills or knowledge include proficient written and oral communication skills, the ability to manage multiple priorities within deadlines, and a strong customer focus with excellent interpersonal skills.
Preferred qualifications include knowledge of ERISA, IRS/DOL regulations, and qualified plan administration, as well as proficiency with Microsoft Office products. Possessing ASPPA exams or equivalents and knowledge of OMNI, Relius, and recordkeeping systems are also advantageous. Being bilingual in Spanish and English is preferred, and some overtime may be required, including working flexible hours such as 9-6 pm EST or 8-6 pm EST with a 30-minute lunch break.
At arenaflex, we are committed to the professional development and growth of our employees. We offer a range of opportunities for learning and career advancement, including training programs, mentorship, and education assistance. Our goal is to help you achieve your full potential and contribute to the success of our organization.
arenaflex prides itself on a supportive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and understanding, where every employee feels valued and empowered to contribute their best work. Our commitment to volunteering, community support, and employee well-being reflects our mission to Fulfilling Life, not just for our customers, but for our employees as well.
We offer a competitive total rewards package that includes comprehensive health and welfare benefits, competitive pay and incentives, 401(k), flexible work schedules, and time off to care for yourself and others. Additional benefits include tuition reimbursement, student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, and training and career development opportunities.
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this Customer Service Representative position at arenaflex. Join our dynamic team and contribute to our mission of Fulfilling Life. Apply now and take the first step towards a fulfilling career with a company that truly cares about its employees and customers.
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