At arenaflex, we're on a mission to revolutionize the gaming industry by creating immersive, responsible, and innovative experiences that bring people together. As a leading interactive gaming company, we're committed to hiring talented individuals who share our passion for excellence and customer satisfaction. If you're a people person with a knack for turning challenging situations into memorable experiences, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and forward-thinking company that's pushing the boundaries of the gaming industry. With a strong presence in the US market, we're dedicated to providing our customers with an unparalleled level of service and support. Our team is passionate about creating a fun and inclusive work environment that fosters growth, innovation, and collaboration.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our Retail team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our guests, resolving issues, and building strong relationships with our customers. If you're a skilled communicator with a passion for delivering top-tier experiences, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a Customer Service Representative, you'll be the face and voice of arenaflex, interacting with our guests via phone, live chat, and email to ensure a seamless customer experience. Your key responsibilities will include:
* Communicating with guests to provide comprehensive information on our properties and services
* Using internal resources and systems to view guest account statuses and histories
* Providing an exclusive level of customer service that demonstrates friendliness, care, and builds value in the arenaflex brand
* Assisting guests with booking hotel reservations and providing relevant information about our properties
* Operating our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable
* Answering guest questions about arenaflex hotel properties, casino property information, and occasional PENNPlay account information
* Following internal standard operating procedures to escalate issues to casino property personnel or use resources to find applicable answers for the consumer
* Delivering exceptional performance results in customer satisfaction while maintaining a positive tone with consumers
* Collaborating with leaders and fellow team members to stay current on daily occurrences at our properties and within our backend systems
* Maintaining a strong track record for punctuality and attendance
* Performing other duties as assigned
**Qualification Requirements**
To perform this job successfully, you'll need to possess the following qualifications:
* High school diploma required; college degree or progress toward a college degree preferred
* Must be at least 21 years of age
* Heightened sense of urgency and passion to learn new things
* Highly developed sense of integrity and commitment to guest satisfaction
* Demonstrated passion for excellence with respect to treating and caring for guests
* Ability to type quickly and write with good grammar and punctuation
* Strong attention to detail
* Analytical thinking skills
* Ability to maintain a friendly disposition under heavy pressure
* Great problem-solving abilities
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers
* Ability to work some holidays and weekends
**What We Offer**
As a valued member of our team, you'll enjoy a range of benefits, including:
* Competitive compensation package
* Comprehensive benefits package
* Fun, relaxed work environment
* Tuition reimbursement and professional development programs
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
**Work Environment**
Our office is a dynamic and inclusive space that fosters collaboration, creativity, and innovation. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a vibrant and supportive community. We're committed to providing a work environment that's fun, relaxed, and conducive to productivity and growth.
**Why Join arenaflex?**
At arenaflex, we believe that our people are our greatest asset. We're committed to creating a workplace that's inclusive, diverse, and equitable, where everyone can thrive and reach their full potential. If you're a passionate, innovative thinker who's looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.
**How to Apply**
If you're ready to take your customer service skills to the next level and join a dynamic and forward-thinking company, please submit your application through our website. We can't wait to hear from you!
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