At arenaflex, we're passionate about empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
**Job Summary:**
We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be responsible for providing superior customer service, handling inquiries and issues promptly and professionally, and maintaining adherence to defined operational standards. This is a remote work from home position, offering the flexibility and autonomy you need to succeed.
**Key Responsibilities:**
* Assist with daily call volume (service level takes priority)
* Provide accurate resolutions to customer inquiries in a professional and courteous manner
* Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
* Meet Quality Assurance Requirements and other key performance metrics
* All other duties as assigned
* Excellent verbal & written communication skills
* Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
* Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems
* Knowledge of customer service principles and practices
* Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
* Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
* Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
* Have flexibility in your schedule
* Be detailed oriented
* Ability to professionally handle and resolve escalated issues
* Reliable and predictable attendance of your assigned shift
* Ability to work Full-Time and/or part-time based on the specific position for which you're applying
* Monday to Friday schedules, no weekend phone schedules
**What You Can Bring:**
* High school diploma or equivalent
* Must remain in current role for at least 9 months
* Heavy computer and phone usage
* Ability to sit 90% of the work day
* Willingness to work shift work and overtime is required
* Ability to work weekends (if/when required)
**Desired Skill:**
* 1 year customer service experience in a similar role
**How arenaflex Will Support You:**
At arenaflex, we're committed to helping you grow and succeed in your career. We offer a comprehensive benefits package that includes:
* Competitive compensation designed to reflect your expertise and contribution
* Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance
* Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
* Wellness club reimbursements and gym discounts to help you stay on top of your health
* Paid holidays and time off to support a healthy work-life balance
* Development training programs to enhance your skills and career progression and unlock your full potential
* Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential
**Work Environment and Company Culture:**
At arenaflex, we're passionate about creating a work environment that is collaborative, respectful, and supportive. We believe in empowering our employees to take ownership of their work and to make a meaningful contribution to our organization. We offer a flexible and autonomous work environment that allows you to work from home and manage your schedule to meet the needs of our customers.
**Compensation and Benefits:**
We offer a competitive compensation package that includes a base salary, commissions, and bonuses. We also offer a comprehensive benefits package that includes health, dental, and vision insurance, life insurance, retirement plans, and wellness programs.
**How to Apply:**
If you're passionate about providing exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
**Contact Information:**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!