At arenaflex, we pride ourselves on delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of uniforms and related products to over 400,000 customers nationwide, we understand the importance of providing top-notch service to our customers. We are seeking an experienced Customer Service Representative to join our team and help us continue to deliver world-class service to our clients.
**About arenaflex**
arenaflex is a leading provider of uniforms and related products to a wide range of industries. From designing and manufacturing to laundering and delivering, we work with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. With over 200 locations nationwide, we are committed to providing exceptional service to our customers and exceeding their expectations.
**Job Summary**
We are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers in a professional manner. You will handle incoming calls with the objective of one-call resolution, facilitate and resolve issues with discrepancies and/or customer complaints, and ensure consistent customer satisfaction. You will also be responsible for auditing company service programs to ensure compliance with 100% follow-up through customer call backs.
**Key Responsibilities**
* Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customer's account.
* Efficiently and accurately record all information, including any notes related to the customer's issue or account.
* Provide quality customer service through one-call resolution and establishing long-term customer relationships.
* Assist customers with account status using current and historical invoicing and payment activity analysis.
* Assist customers with research and reconciling misapplied or payment issues.
* Assist customers with unassigned cash and payment discrepancies through research.
* Develop, execute, and measure resolution plans and strategies that are specific to individual customer requirements.
* Build and maintain inter-departmental relationships to ensure customer situations are handled, managing company guidelines and customer expectations.
* Utilize decision-making and trouble-shooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item-related issues.
* Identify, manage, and enforce company service programs to ensure 100% process compliance.
* Alert management to service concerns not resolved in a timely and acceptable manner.
* Identify and communicate service trends.
* Help support via phone call or chat.
* New hire help support via one-on-one lab or team lab after official content is taught – main duty is reinforcing processes and providing guidance on processes.
* Perform other duties as required or assigned in accordance with the scope of activities enumerated above.
**Knowledge, Skills, and Abilities**
* Strong knowledge of customer service processes, including handling complaints, inventory or product availability, service issues, and Accounts Receivable.
* Ability to take initiative and strong sense of urgency.
* Excellent communication skills, including answering phones professionally.
* Proven work ethic, positive attitude, and a team player who enjoys a challenge.
* Ability to work with all company software used to manage and maintain customers.
* Excellent analytical and problem-solving skills, with an attention to detail.
* Capable of completing one-call customer resolution.
* Must have the ability to monitor and drive all company service programs.
* Experience with Oracle a plus.
* Schedule flexibility to include day, nights, weekends, and overtime.
* Fluent in English and Spanish preferred.
**Education**
* High school degree.
* Associates degree or higher is preferred, but not required.
**Experience**
* Two years of customer service experience, and a proven track record in a high call volume environment preferred.
**Environment**
* Remote/office setting.
**Benefits**
* arenaflex offers a wide array of comprehensive benefit programs and services, including medical, dental, vision, short and long-term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401(k) plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year.
**Compensation**
* The hourly rate for this position is $16.00 - $17.00, depending on circumstances, including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
**Equal Employment Opportunity**
arenaflex is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with arenaflex without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state, or local law.
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Apply Now**