Introduction to arenaflex and the Role
arenaflex is a leading organization dedicated to providing exceptional customer service and community outreach programs. We are seeking a highly skilled and compassionate Customer Service Representative to join our team on a remote basis. As a key member of our enrollment and outreach team, you will play a vital role in educating clients about managed care options and public health programs, assisting with the enrollment and disenrollment process, and maintaining positive relationships with community groups and clients. If you are passionate about delivering outstanding customer service and making a difference in your community, we encourage you to apply for this exciting opportunity.
Job Responsibilities
As a Customer Service Representative at arenaflex, your primary responsibilities will include:
- Conducting face-to-face outreach and enrollment services to clients at Medicaid offices, provider sites, and community-based organizations
- Assisting clients with the enrollment and disenrollment process, ensuring a seamless and efficient experience
- Receiving, sorting, and processing enrollment, transfer, and disenrollment forms, maintaining accurate and up-to-date records
- Reviewing enrollment forms for accuracy and completeness, ensuring compliance with regulatory requirements
- Interfacing with county staff and maintaining professional and positive relationships with all stakeholders, including community groups and clients
- Maintaining updated knowledge of the New York Medicaid CHOICE Project and other relevant programs and initiatives
- Raising issues of concern and/or problems to the Field Operations Manager, ensuring prompt resolution and minimal disruption to services
- Processing data entry tasks and submitting daily reports, ensuring accurate and timely recording of information
- Assisting with the quality review of data entry work, ensuring high standards of accuracy and completeness
- Providing support and assistance with data entry refresher training as needed, ensuring that all team members have the necessary skills and knowledge
- Assisting the HPA/Special Project Unit with processing enrollment corrections, pending matching, ERL error selection, and ADV data entry as required
- Meeting all standards established for this position, as outlined in the corresponding annual performance criteria and bonus template
- Performing other duties as may be assigned by Management, demonstrating flexibility and adaptability in a fast-paced and dynamic environment
Essential Qualifications
To be considered for this role, you will need to possess the following essential qualifications:
- High School Diploma or equivalent, demonstrating a strong foundation in education and a commitment to learning
- Experience making presentations to groups, showcasing your ability to communicate effectively and engage with audiences
- Excellent organizational, interpersonal, and communication skills, both written and oral, enabling you to build strong relationships with clients and stakeholders
- Computer literacy, with proficiency in Microsoft Office Applications, including Excel, PowerPoint, and Word, ensuring that you can efficiently manage data and communicate with colleagues and clients
- Knowledge of the community to be served, demonstrating a deep understanding of the needs and challenges faced by our clients
- Ability to follow directions, handle pressure, and perform comfortably in a fast-paced, deadline-oriented work environment, showcasing your resilience and adaptability
- Ability to successfully execute many complex tasks simultaneously, prioritizing tasks and managing your time effectively to meet deadlines and achieve goals
- Ability to work as a team member, as well as independently, demonstrating your flexibility and willingness to collaborate with colleagues to achieve shared objectives
Preferred Qualifications
While not essential, the following qualifications are preferred:
- College degree or equivalent, demonstrating a higher level of education and a stronger foundation in your field
- Two or more years of human services experience, showcasing your expertise and commitment to delivering exceptional customer service and support
- Experience working with the public, demonstrating your ability to engage with diverse audiences and build strong relationships with clients and stakeholders
- Fluency in commonly spoken languages, enabling you to communicate effectively with clients and stakeholders from diverse linguistic backgrounds
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive induction and onboarding program, ensuring that you have the necessary skills and knowledge to succeed in your role
- Ongoing training and development opportunities, enabling you to build your skills and expertise and advance your career
- Coaching and mentoring from experienced colleagues, providing you with guidance and support as you navigate your role and develop your skills
- Opportunities for career advancement, enabling you to progress your career and take on new challenges and responsibilities
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive work environment. As a Customer Service Representative, you will be part of a dynamic and diverse team, committed to delivering exceptional customer service and making a difference in our community. Our company culture is built on the following values:
- Respect and empathy, ensuring that we treat all clients and stakeholders with dignity and respect
- Integrity and transparency, demonstrating our commitment to honesty and openness in all our interactions
- Collaboration and teamwork, enabling us to work together to achieve shared objectives and deliver exceptional results
- Innovation and creativity, encouraging us to think outside the box and develop new and innovative solutions to meet the needs of our clients and stakeholders
Compensation, Perks, and Benefits
As a Customer Service Representative at arenaflex, you will be offered a competitive hourly rate of $18-$21 per hour, depending on your experience and qualifications. You will also have access to a range of perks and benefits, including:
- Comprehensive health and wellness program, ensuring that you have access to the support and resources you need to maintain your physical and mental health
- Generous paid time off and holiday entitlement, enabling you to take breaks and recharge
- Opportunities for professional development and career advancement, supporting your growth and development as a professional
- Positive and supportive work environment, ensuring that you feel valued and respected as a member of our team
Conclusion
If you are a motivated and compassionate individual, passionate about delivering exceptional customer service and making a difference in your community, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic and diverse team, committed to delivering outstanding results and making a positive impact on the lives of our clients. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of the arenaflex family!
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