As a leading distributor of shipping, industrial, and packaging materials in North America, arenaflex is committed to delivering exceptional customer experiences. We're seeking a talented and dedicated Customer Service Representative to join our team in Racine, WI, working overnights to ensure our customers receive the best possible service. If you're passionate about providing legendary service, have a knack for problem-solving, and are eager to grow your career, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations. We're proud to be North America's leading distributor of shipping, industrial, and packaging materials. Our commitment to customer satisfaction, innovative products, and exceptional service has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and supportive environment that values growth, learning, and teamwork.
**Position Responsibilities**
As an Overnight Customer Service Representative, you'll play a critical role in delivering an exceptional experience for our customers. Your responsibilities will include:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat to resolve their queries and concerns
* Helping customers navigate arenaflex's website and online ordering system
* Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborating with internal teams to resolve complex customer issues and provide solutions
**Minimum Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
* Excellent communication, problem-solving, and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and organizational skills
**Benefits**
As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs to recognize your hard work and contributions
* Paid holidays and generous paid time off to recharge and relax
* Tuition Assistance Program that covers professional continuing education to help you grow and develop
* Employee Perks, including:
+ Café featuring affordable daily meal options from local restaurants
+ On-site fitness center and beautifully maintained walking paths
+ Best-in-class, clean, modern facilities
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of teamwork, open communication, and mutual respect. We believe in empowering our employees to grow and develop, providing opportunities for career advancement and professional growth.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your career. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Whether you're looking to advance in your current role or transition to a new one, we'll support you every step of the way.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Pay from $26 to $33 per hour, with significant growth and earning potential
* $4 Shift Differential for working overnights
* Opportunities for bonuses and incentives to recognize your hard work and contributions
**How to Apply**
If you're passionate about delivering exceptional customer service and are eager to join a dynamic and supportive team, we want to hear from you! Apply now to become an Overnight Customer Service Representative at arenaflex.