Experienced Customer Service Representative - National Sales (Hybrid: Onsite & Remote) for a Leading Foodservice Distributor

Introduction to arenaflex

arenaflex is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With a strong focus on growth in a high-performance environment, we offer talented professionals outstanding opportunities for personal and professional development. Our company maintains a strong commitment to operational excellence, safety, and environmental responsibility, and we encourage collaboration and value each member of our diverse and talented team.

Job Overview

We are seeking an experienced Customer Service Representative to join our National Sales team. As a Customer Service Representative, you will provide contact and liaison between National Sales customers and the sales team and internal departments. You will process incoming orders, receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner, and work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements.

Key Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
• Coordinate same-day deliveries and pickups for customers, process pickup requests from customers and the National Sales team, and respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers and share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Essential Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Minimum of three years of experience in a customer service call center environment required; experience in food service distribution is a plus.
• Excellent verbal communication skills and problem-resolution ability required.
• Working knowledge of Microsoft Word and Outlook required; CRM/Phone Technology experience preferred.

Preferred Qualifications

• Bilingual Spanish speaker preferred.
• Experience working in a hybrid environment with a combination of onsite and remote work.

Skills and Competencies

• Strong customer service skills and ability to work in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to adapt to changing situations and priorities.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be able to take advantage of training and development programs, mentorship opportunities, and career advancement possibilities.

Work Environment and Company Culture

arenaflex is a company that values its employees and is committed to creating a positive and inclusive work environment. We offer a collaborative and dynamic work environment, with a strong focus on teamwork and open communication. Our company culture is built on a foundation of respect, integrity, and excellence, and we are committed to making a positive impact on our customers, employees, and the communities we serve.

Compensation, Perks, and Benefits

The expected pay for this role is between $16 per hour and $25 per hour, with typical pay around $19.00 to $20.50 per hour. The schedule is Sunday - Thursday. arenaflex offers a comprehensive benefits package, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. At arenaflex, we are committed to creating a positive and inclusive work environment, and we look forward to welcoming you to our team.

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