**Join arenaflex, a leading foodservice distributor, and become a part of a dynamic team that is passionate about delivering exceptional customer experiences.**
As an Experienced Customer Service Representative - National Sales, you will play a vital role in providing contact and liaison between National Sales customers and the sales team and internal departments. Your primary responsibility will be to process incoming orders, receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. You will work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements.
**About arenaflex**
arenaflex is one of America's top 10 largest private companies, offering talented professionals outstanding opportunities for personal and professional development. We maintain a strong focus on growth in a high-performance environment. Our company values collaboration, diversity, and operational excellence, and we encourage our team members to grow and develop in a supportive and inclusive culture.
**Key Responsibilities:**
* Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
* Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
* Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
* Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
* Respond to product inquiries from customers. Share new or additional services or products with customers.
* Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
* Contact all customers affected by product recalls and withdrawals.
* Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
**Requirements:**
* High School diploma or equivalent required; Bachelor's degree preferred.
* Minimum of three years of experience in a customer service call center environment required. Experience in food service distribution a plus.
* Excellent verbal communication skills and problem resolution ability required.
* Working knowledge of Microsoft Word and Outlook required. CRM/Phone Technology experience preferred.
* Ability to work in a fast-paced environment and meet deadlines.
* Strong analytical and problem-solving skills.
* Ability to work independently and as part of a team.
**Preferred Qualifications:**
* Bi-lingual Spanish speaker preferred.
* Experience with customer relationship management (CRM) software.
* Knowledge of food service distribution industry.
**What We Offer:**
* Competitive salary range of $16.00 to $25.00 per hour.
* Overtime compensation.
* Benefits package including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
* Opportunities for career growth and professional development.
* Collaborative and inclusive work environment.
* Recognition and rewards for outstanding performance.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex.
**arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.**
**Note:** arenaflex may collect personal information from you in connection with the application process. arenaflex complies with the California Privacy Rights Act of 2020, and its policy may be found here: [insert link].
**EEO is the Law poster is available here:** [insert link].
**EEO is the Law poster supplement is available here:** [insert link].
**Pay Transparency policy statement is available here:** [insert link].
**US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our arenaflex Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.**