Join arenaflex, a global leader in customer experience, and ignite your career with our award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business. Our employees have spoken, and our purpose, team, and company culture are amazing, with our Great Place to Work certification in the United States saying it all!
**About arenaflex**
arenaflex is a company that's all about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
**Our Culture**
Our culture is built on the principles of diversity, equity, and inclusion. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**What You'll Be Doing**
As a Customer Service Representative - Luxury Retail, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers shop, resolve questions about their orders, and resolve issues with white glove treatment.
**A Typical Day**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Make recommendations of products or services to close a sale
**What You Bring to the Role**
* An appreciation for high fashion brands and haute couture
* 1 year or more of customer service experience
* 1 year or more post-secondary education OR 2 years equivalent work experience
* Recognize and solve problems of mid-to-high level customer service issues
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible alternative)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage starting at $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**Visit our benefits website** [www.hellottecbenefits.com](http://www.hellottecbenefits.com) for more information.
**Your Role in Our Team**
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
**About Your Career Growth**
We know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family. We're committed to helping you grow and develop in your career, with opportunities for advancement and professional development.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a flair for fashion, we want to hear from you! Apply now to join our team of customer service representatives and start your journey with arenaflex.
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