At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a valued member of our team, you'll play a critical role in providing top-notch support to our customers, resolving issues, and driving sales growth. If you're a motivated, customer-focused individual with a passion for delivering outstanding service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering cutting-edge technology, exceptional customer service, and unparalleled support to our clients. With a strong commitment to excellence, we're constantly pushing the boundaries of what's possible and striving to make a meaningful impact in the lives of our customers.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our Inbound Call Center team in Tampa. As a key member of our team, you'll be responsible for handling inbound and outbound contacts, resolving customer issues, and driving sales growth. If you're a motivated, customer-focused individual with a passion for delivering outstanding service, we want to hear from you!
**Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Handling inbound and outbound contacts in a courteous, timely, and professional manner
* Listening to customers, understanding their needs, and resolving customer issues
* Researching systems to find missing information and coordinating with other departments to resolve issues
* Following the processes of the Client program and performing all tasks in a courteous and professional manner
* Utilizing systems and technology to complete account management tasks
* Accurately documenting and processing customer claims in appropriate systems
* Following all required scripts, policies, and procedures
* Utilizing knowledge base and training to accurately answer customer questions
* Complying with requirements surrounding confidential information and personal information
* Appropriately escalating customer issues with the managerial team
* Attending meetings and training and reviewing all new training material to stay up-to-date on changes to program knowledge, systems, and processes
* Adhering to all attendance and work schedule requirements
**Requirements**
To be successful in this role, you'll need:
* To be 18 years of age or older
* A high school diploma or equivalent
* Experience with data-entry utilizing a computer
* The ability to read and speak English fluently
* A wired, high-speed internet connection (Download speed of 20Mbps+)
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Ability to work regularly scheduled shifts within our hours of operation including the training period
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem solving, and negotiation
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Nice-to-Haves**
* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
* Work at home experience
* State or Federal work experience
**Benefits**
As a valued member of our team, you'll enjoy:
* Paid Training
* Paid Time Off
* Medical, Dental, and Vision Coverage Options
* Life Insurance
* Retirement
* Advancement Opportunity
* Flexible Schedules
* Daily Contests
* Prizes
* Casual Dress Code
* Regular Raises
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a Customer Service Representative, you'll have the opportunity to:
* Develop your skills and knowledge through ongoing training and development programs
* Work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service
* Contribute to the success of our clients and drive business growth
* Enjoy a competitive salary and benefits package
* Participate in daily contests and prizes
* Enjoy a casual dress code and flexible schedules
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering outstanding service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex.
Apply Now
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