Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative!
At arenaflex, we're revolutionizing the way customers interact with our brand, and we're looking for talented individuals like you to help us achieve our mission. As a Customer Service Representative, you'll be the face of arenaflex, providing top-notch support to our customers through various channels, including phone, email, and in-person interactions.
**About arenaflex**
arenaflex is a leading innovator in the industry, dedicated to delivering an honest, transparent, and high-integrity experience to our customers. With a strong commitment to training and diversity, we've become one of the FORTUNE 100 Best Companies to Work For. Our team of over 25,000 associates works together to deliver iconic customer experiences, and we're recognized for our dedication to helping every associate grow their career and achieve their best.
**Job Summary**
As an Experienced Customer Service Representative, you'll play a critical role in supporting the Service Department by assisting customers on the phone and in person before, during, and after service/repair processes. You'll be accountable for delivering exceptional customer service, resolving issues promptly, and maintaining a positive and professional demeanor in all interactions.
**Key Responsibilities**
* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
* Assist Customer Advisors/Service Consultants with customers when needed.
* Answer basic service department questions, schedule service appointments, route customers' calls.
* Provide written messages to the responsible party in a timely manner.
* Complete reminder calls for customers scheduled for an appointment.
* Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
* Contact customers with Repair Requests to schedule appointments.
* File repair orders and all supporting documentation daily.
* Audit all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines.
* Ensure the loaner log and dealer tags are always in compliance with audit requirements.
**Job Specifications**
* Accountable to Associate 1 Competency Model
* Demonstrate exceptional interpersonal, communication, and customer service skills.
* Demonstrate exceptional telephone etiquette and active listening skills.
* Execute Retail Service Standardized Work
* Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
* Maintain or exceed the arenaflex guidelines for customer satisfaction.
* Read, interpret, and transcribe data in order to maintain proper records.
* Intermediate computer skills including spreadsheet knowledge.
**Customer Operator Job Description**
* Successfully work with associates in other departments within the store.
* Perform multiple duties in a high-energy, fast-paced working environment.
* Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
* Stay current in arenaflex provided training in all areas of the Service process.
* Possess intermediate computer skills.
**Working Conditions**
* Primarily indoor environment; may include working at times in noisy conditions.
* May require sitting or standing for extended periods of time.
* Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
* Follow all arenaflex, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
* Adhere to all arenaflex policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
**Benefits and Perks**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure success
* Flexible work arrangements to balance work and life
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application.