At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in delivering top-notch service to our customers, helping them achieve their fitness goals, and promoting a positive and energetic atmosphere within our team.
**Job Highlights:**
* Competitive salary
* Immediate openings available
* Remote work opportunity
* Part-time availability up to 20-25 hours per week
* Flexible scheduling with shifts available Monday-Friday and weekends
* Opportunity to work from home with ease
* Comprehensive training program to prepare you for success
* Incentive program to boost your drive and eagerness to do a great job
* Fitness Reimbursement Program to promote health
* Career development programs to nurture your skills and abilities in a growing company
**About arenaflex:**
arenaflex is a dynamic and growing company that's passionate about helping people achieve their fitness goals. Our commitment to exceptional customer service, teamwork, and excellence has driven our employees to deliver the ultimate communication experience with our callers. We're looking for talented individuals who share our values and are eager to join our team as a Customer Service Phone Representative.
**Position Summary:**
As a Customer Service Phone Representative, you'll be the first point of contact for our customers, providing exceptional service and support to help them set up appointments, manage their membership accounts, and achieve their fitness goals. You'll engage with customers using your wit, banter, and positive attitude, ensuring a fun and upbeat atmosphere within our team.
**Key Responsibilities:**
* Deliver excellent service as the first point of contact to our customers
* Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
* Make outbound appointment setting calls from already generated inquiries
* Maintain accurate and useful database records
* Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
* Perform basic account maintenance activities
* Meet Quality Assurance Requirements and other key performance metrics
**Essential Duties and Responsibilities:**
* Have a designated and approved in-home workspace
* Have a secondary work place in case your approved home space has technical difficulties
* Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
* Receive inbound calls
* Place outbound follow-up calls
* Answer SMS messages
* Answer questions about the product details, the company, and issues about accounts for the customers
**Specific Knowledge, Skills, and Abilities:**
* Excellent interpersonal, written, and oral communication skills
* Ability to type 40 wpm+
* Ability to work on a computer for extended hours as scheduled
* Ability to speak on the phone and send follow-up emails for extended hours as scheduled
* Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
* Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
* Previous call center experience preferred
* Ability to learn and navigate new software quickly
* Previous telesales experience a plus, but not required
* Fitness industry experience a PLUS!
**Benefits and Perks:**
* Competitive Base Wages
* Group Healthcare Plan
* Paid Time Off
* Company Training
* Career Advancement Opportunities
* Incentive program to boost your drive and eagerness to do a great job
* Fitness Reimbursement Program to promote health
**Work Environment and Company Culture:**
arenaflex is committed to creating a fun and upbeat atmosphere within our team. We believe in the importance of teamwork, open communication, and continuous learning. Our employees are encouraged to share their ideas, take ownership of their work, and strive for excellence in everything they do.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from talented individuals from all backgrounds and encourage you to join our team.
**Apply Now:**
Don't miss out on this exciting opportunity to join our team as a Customer Service Phone Representative. Apply now and take the first step towards a rewarding career with arenaflex.