Join the arenaflex family and embark on a journey that will take you to new heights, both personally and professionally. As a Customer Service Manager at arenaflex, you will be at the forefront of delivering exceptional customer experiences, ensuring the safety and well-being of our passengers, and fostering a culture of inclusivity and respect within our airport operations.
**Why arenaflex is the perfect fit for you**
At arenaflex, we are committed to providing our customers with the highest level of service, while also ensuring the safety and reliability of our operations. As a Customer Service Manager, you will be part of a dynamic team that is passionate about delivering quality products and services to our customers. With our leadership program, you will have the opportunity to develop your skills and expertise, and become the best leader you can be within the arenaflex organization.
**Key Responsibilities**
As a Customer Service Manager, you will be responsible for:
* Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
* Be a safety advocate: Look for safety concerns and address them as needed
* Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
* Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
* Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
* Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
* Promote effective communication among departments to engage our team to work together to achieve common goals
* Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
* Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
* Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
* Conduct lost time conversations
* Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
* Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
* Produce local reporting based on station leadership needs
**What you'll need for success**
To be successful in this role, you will need:
* High School diploma or GED equivalency
* Previous airport customer service experience
* 2 years experience leading others
* Knowledge of company policies and procedures and functional automation applications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
* Strong decision-making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
**What you'll get**
As a valued member of the arenaflex team, you will enjoy:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
**Join the arenaflex family today**
At arenaflex, we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our employees are the key to our success, and we are dedicated to providing them with the resources and opportunities they need to grow and thrive.
If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join the arenaflex family today and start your journey to a brighter future.
**Apply Now**
To apply for this role, please click on the link below: