Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Associate to join our team of dedicated professionals who are committed to making a difference in the lives of our customers every day.
**About arenaflex**
At arenaflex, we believe that we can make life a little better every day – one smile, hoagie, or experience at a time. Our team of caring and dedicated Associates is the secret ingredient that truly sets us apart. We're a winning team of Associate owners who shape our success and are committed to helping our communities and one another at every turn. When we fly together, there's no limit to how far we can go!
**Job Summary**
The Customer Service Associate plays a critical role in supporting the store management team to deliver an exceptional customer experience that supports arenaflex's vision to fulfill lives every day. This role involves a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions.
**Key Responsibilities**
* Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner.
* Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
* Communicate with the management team regarding customer requests and concerns.
* Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
* Maintain proper cash levels in register drawer and change machines.
* Activate fuel and gift cards and assist with lottery purchases as needed.
* Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
* Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
* Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
* Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
* Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times.
* Ensure the proper execution of assigned foodservice and beverage programs and procedures.
* Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
* Follow proper coding procedures. Check expiration codes, face, and inspect all items. Pull expired items, document, and discard.
* Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
* Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
* Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
* Complete other tasks as assigned by store management.
**Essential Functions**
* Ability to work well individually as well as in a team environment.
* Good communication skills.
* Excellent customer service skills.
* Ability to learn FSRA process and procedures and demonstrate on a daily basis.
* Ability to work overtime as needed.
* Ability to multi-task in a fast-paced environment.
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures.
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
* Must be able to lift and carry up to 35 lbs.
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
* Must be at least 16 years old.
* Must have reliable transportation.
* Must wear slip-resistant shoes at all times.
* Must be able to tolerate exposure to cleaning products.
**Basic Qualifications**
* Pursuit of or high school diploma or equivalent, preferred.
* Prior food service and/or customer service experience preferred.
**Compensation and Benefits**
The hourly range for this position is $15.50 - $19.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Extensive benefits* are available for eligible arenaflex Associates, including health benefits, ESOP (Employee Stock Ownership Plan), 401(k), Education Assistant Program, eligibility for store discounts, paid time off, and access to other benefit and wellness programs.
**Why Join arenaflex?**
* Be part of a winning team of Associate owners who shape our success.
* Enjoy a dynamic and fast-paced work environment where no two days are ever the same.
* Develop your skills and knowledge through extensive training and development programs.
* Enjoy a comprehensive benefits package that includes health benefits, ESOP, 401(k), and more.
* Be part of a company that is committed to making a difference in the lives of our customers and communities.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex.
Apply Now
*Benefits and compensation may vary based on location and eligibility.
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