Introduction to arenaflex
Imagine being part of a dynamic team that offers a world of possibilities, both at work and during your downtime. At arenaflex, we invite you to join our family and embark on a journey that will take you to new heights, help you grow professionally, and become the best version of yourself. As you start this new chapter, you'll tackle challenges with flexibility and poise, mastering new skills and advancing your career while having a great time. Take the leap and elevate both your personal and professional life!
Why You'll Love This Job
As a Customer Service Agent at arenaflex, you will collaborate with clients in a polite, professional, friendly, and efficient manner. You'll be the face of our company, providing top-notch service to our customers and making their experience with us nothing short of exceptional. If you're passionate about delivering outstanding customer service and are looking for a new challenge, this role is perfect for you.
Key Responsibilities
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
- Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift or ticket lift/confirmation
- Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carryon items, and exit lane models
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and flight gate announcements
- Convey domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight boarding process
- Perform customer service hands-on training
- Process and complete Visa baggage transactions at counters in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
- Manage lines at ticket counter counters and ticket counters
- Clear/confirm international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers' self-labeled bags at activation stations
- Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
- Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
- Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
- Respond and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Deliver quality customer service in a professional manner and in accordance with arenaflex's guidelines
- Comply with company policies, procedures, and performance standards
- Complete job-relevant stages of training
- Comply with applicable laws (e.g., DOT, FAA, TSA)
- Utilize various internal resources/systems, including during customer interactions
- Wear uniform as required by company policy
- Reasonable accommodations may be made for qualifying individuals with disabilities
Essential Qualifications
- Bachelor's degree
- Bilingual language skills required in certain locations
- Valid driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to obtain proper airport authority or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications
- Working knowledge of Saber or other Passenger Service Systems
- Past face-to-face customer service experience
- Experience working in a fast-paced environment
What You'll Get
At arenaflex, we offer a comprehensive benefits package that includes:
- Medical benefits: access to health, dental, prescription, and vision benefits from day one
- Wellness programs: tools, resources, and support to help you be your best self
- 401(k) program: available upon enrollment, with employer contributions available after one year
- Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and opportunities for advancement. Our goal is to help you build a long-term career with us and provide you with the skills and knowledge you need to succeed.
Work Environment and Company Culture
At arenaflex, we value diversity and inclusion and strive to create a workplace where everyone feels welcome and valued. Our company culture is built on a foundation of respect, empathy, and open communication. We believe that our employees are our greatest asset, and we're committed to providing a positive and supportive work environment that allows you to thrive.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $35 per hour, as well as a range of perks and benefits, including flexible scheduling, opportunities for overtime, and a comprehensive benefits package. We believe that our employees should be rewarded for their hard work and dedication, and we're committed to providing a total rewards package that reflects our appreciation for your contributions.
Conclusion
If you're looking for a new challenge and are passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity with arenaflex. As a Customer Service Agent, you'll be the face of our company, providing top-notch service to our customers and making their experience with us nothing short of exceptional. Don't miss out on this opportunity to join our team and take your career to new heights. Apply now and start your journey with arenaflex today!
Apply Now
Apply Now