**Join arenaflex, a leading provider of customer service operations for e-commerce stores, and take your career to the next level in a fully remote setting.**
Are you a customer service professional with a passion for delivering exceptional experiences to online shoppers? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Agent to join our team of dedicated professionals who are committed to providing world-class support to our clients' customers.
**About arenaflex**
arenaflex is a cutting-edge company that specializes in customer service operations for e-commerce stores. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering high-quality support services that drive business growth and customer loyalty. Our team of experts is passionate about staying ahead of the curve, and we're always looking for talented individuals who share our vision.
**Position Summary**
As a Customer Service Agent at arenaflex, you will be responsible for handling incoming calls, emails, and chats from customers across various e-commerce platforms. Your primary mission will be to provide a seamless and enjoyable experience for our clients' customers, helping them navigate our clients' websites and resolving any issues that may arise. You will also be expected to work collaboratively with our team to achieve individual and team goals, while continuously updating your knowledge and skills through self-paced and group training.
**Responsibilities**
* Handle incoming calls, emails, and chats from customers across various e-commerce platforms
* Provide world-class customer service and a pleasant experience to every website visitor, converting calls/emails or chats into sales
* Protect company, client, and visitor information
* Work with the team to accomplish individual and team goals
* Update knowledge through continuous learning (self-paced and group training)
* Ensure the right equipment and a proper place to work productively
**Requirements**
* At least two years of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
* Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills
* Proficiency with computers, especially with regards to CRM software (Shopify)
* Ability to multitask and strong time management skills
* Robust e-commerce or retail customer service background
* Genuine care for customers and clients
* A sales-oriented person is a plus
* Social media management experience is a plus
* At least six months of work-from-home experience is a plus
**Qualifications Required**
* Remote work ready:
+ Stable high-speed internet with backup (minimum of 10 Mbps)
+ Computer (laptop or desktop) with the following recommended specs:
- Quad-core CPU at least 2.5hgz or higher
- RAM 16GB or higher
- 1GB GPU
- At least 110 GB SSD for your drive C
- Dual monitor with at least 1920 x 1080 display resolutions
- Noise-cancellation headset with mic and webcam for meetings (Krisp or any noise-canceling software)
- Focused and quiet workspace
* Above-average written and verbal English communication and comprehension skills
* Great chat, email, social media, and phone etiquette
* Advance critical thinking skills
**Benefits**
* Starting salary rate ranges from $4-$5.50 per hour (depending on the support: taking calls, processing emails or chats)
* Fully remote (work from anywhere with a stable internet connection and electricity)
* Pandemic-proof job
* Weekly pay after 1st week of training & no salary deductions
* Paid time off
* HMO coverage up to $50/month
* Paid breaks
* Paid training
* Career growth opportunities
* Performance-based compensation review
* Save time and money by working from home
* Company and team events (virtual and offline)
**What We Don't Offer**
* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
* Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.
**Terms of Employment**
* If you're qualified for the Call, Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
* Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. *Phone time can range from 20-30 hours per week.
* This project-based job is coterminous with the client contract with arenaflex.
* Agents with good track records at arenaflex may be transferred to other accounts/projects.
**How to Apply**
* For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.
* Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
* Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.
* Please provide an active mobile phone # (any network, must have Viber but not a landline #) so we can contact you via text or call if needed.
Apply now and take the first step towards a rewarding career with arenaflex!
Apply Now