At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of Proven Winners plants in the U.S., we're committed to building strong relationships with our customers and providing them with the best possible service. We're seeking an experienced Customer Relationship Representative to join our team and help us achieve our mission. About arenaflex arenaflex is a dynamic and innovative company that's been a leader in the horticulture industry for over 8 years. We're proud to be the co-founder and largest provider of Proven Winners plants in the U.S. Our eCommerce department, Proven Winners Direct, has been growing rapidly, and we're looking for talented individuals to help us continue this growth. Job Summary As a Customer Relationship Representative, you'll be the voice of our brand, representing arenaflex through communications with customers over the phone and via email. You'll be responsible for providing outstanding customer service, resolving issues, and exceeding service level expectations. If you're a people person with a passion for customer service, we want to hear from you! Key Responsibilities * Provide exceptional customer service via phone, email, and chat, ensuring that customers have a positive experience with arenaflex * Respond to customer inquiries, resolve issues, and close cases in a timely and professional manner * Develop and maintain good customer relationships by acting as a resource, champion, problem solver, and in-house advocate * Track and document customer interactions from first contact to post-sales feedback through Salesforce, creating actionable reports for management * Order replacement plants for customers and ensure that all work areas are kept clean, neat, and organized * Participate in meetings, share successes and challenges, and ask questions and provide suggestions for improvement * Exceed service level expectations with all internal and external customers Essential Qualifications * Minimum 2 years of experience in a customer service role or similar position * Minimum 2 years of experience with Microsoft Office * Salesforce experience is a plus, but not a necessity * Relevant college coursework preferred * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Ability to learn and adapt to new computer systems, company-specific computer programs, and other new technology * Ability to handle stress and pressures of the job without causing undue tension and disruption Preferred Qualifications * Experience with gardening or horticulture * Knowledge of Proven Winners plants and products * Experience with eCommerce and online sales * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment and prioritize tasks effectively Work Environment and Culture * Work from home in a remote setting * Flexible scheduling with part-time and full-time options available * Collaborative and supportive team environment * Opportunities for growth and professional development * Competitive hourly rate of $16.50 per hour, with potential for increase based on skill and experience Benefits and Perks * Work from home in a remote setting * Flexible scheduling with part-time and full-time options available * Opportunities for growth and professional development * Competitive hourly rate of $16.50 per hour, with potential for increase based on skill and experience * Paid training and onboarding program * Ongoing support and feedback from management and colleagues Career Growth Opportunities * Opportunities for advancement to senior roles, including Customer Relationship Team Lead, Ecommerce Manager, Director of Marketing and Ecommerce, CEO, Vice President, and President * Professional development and training programs to enhance skills and knowledge * Collaborative and supportive team environment that encourages growth and learning How to Apply If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume, cover letter, and answers to the application questions. Don't miss this opportunity to join our team and help us achieve our mission! Application Questions * What makes you a great fit for this role? * Which position are you interested in? Part Time Seasonal or Full Time Seasonal? * Do you reside in Michigan or Ohio? * Do you know that this is a seasonal position, lasting around 6 months? Experience * Customer service: 2 years (Required) Work Location * Remote