At arenaflex, we're revolutionizing the way we serve our customers, and we're looking for a dedicated and passionate Advisor, Customer Operations to join our team. As a key liaison between our Foodservice customers and our equipment service requirements, you'll play a vital role in ensuring seamless execution of new installations, replacements, flavor changes, equipment removals, and other types of projects. If you have a strong background in beverage installations and a keen dedication to customer service, we want to hear from you.
**About arenaflex**
arenaflex is a consumer-centric total beverage company that's evolving to meet the changing needs of our customers. With a portfolio of over 250 iconic and innovative brands, including arenaflex, Simply, Fairlife, and Topo Chico, we're committed to refreshing the world and making a difference every day. Our diverse and dynamic team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
**The Role**
As an Advisor, Customer Operations, you'll serve as the primary point of contact for our Foodservice customers, embodying the role of a arenaflex Ambassador. Your key responsibilities will include:
* Diagnosing service issues and business needs, adopting, and implementing programs to meet customer expectations
* Providing timely updates to stakeholders, troubleshooting operational issues, and stewarding crucial information to key decision-makers and Sales Executives
* Coordinating logistical details of closings, relocations, and remodels, ensuring seamless execution
* Monitoring and tracking all activity in Thirsty, QuickBase, and/or other tracking systems
* Scheduling installations, exchanges, buy-backs, or removals using arenaflex's information systems, ensuring fulfillment that meets customer expectations
* Researching and resolving varying issues using information systems, providing expedient service, installation, or orders
* Confirming service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction
* Managing the sourcing and delivery of assets, and/or parts, utilizing arenaflex information systems
* Handling inquiries/feedback diligently, maintaining a record in database tools to improve service performance
* Establishing partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service
* Processing and expediting orders while communicating demand for products or services effectively
**Qualifications & Requirements**
* High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field
* 2+ years of customer-facing experience in a call center, sales, or sales support role
* Superior communication and exceptional relationship-building skills
* Proficiency with technical software applications
* In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships
* Excellent problem-solving acumen, with robust leadership capabilities
* Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements
**What We Can Do For You**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife, and Topo Chico
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day
* Skills: Computer Literacy, Customer Service, Detail-Oriented, Equipment Installations, HVAC Systems, Oral Communications, Refrigeration Systems, Technical Support, Troubleshooting
**Compensation & Benefits**
* Competitive salary range: $64,700 - $77,600
* A full range of medical, financial, and/or other benefits, dependent on the position
**Our Purpose and Growth Culture**
We're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**Join Our Team**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.