At arenaflex, we're not just a logistics company – we're a team of industry-leading experts dedicated to delivering exceptional supply chain solutions to Fortune 500 businesses and innovative startups alike. As a Customer Logistics Manager, you'll play a vital role in overseeing the day-to-day operations within our Supply Chain Solutions division, ensuring seamless execution and exceptional customer satisfaction.
**About arenaflex**
arenaflex is a Fortune 500 company that has been a driving force in the logistics industry for decades. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted partner for businesses across the nation. With a diverse team of professionals, we're proud to offer a dynamic work environment that fosters growth, collaboration, and excellence.
**Job Summary**
We're seeking an experienced Customer Logistics Manager to join our team in Lansing, MI. As a key member of our Supply Chain Solutions division, you'll be responsible for leading a team of logistics professionals, managing day-to-day operations, and ensuring the attainment of daily operational goals. If you're a motivated and results-driven individual with a passion for logistics and customer satisfaction, we encourage you to apply.
**Key Responsibilities**
* Oversee the day-to-day operations within an assigned function, ensuring seamless execution and exceptional customer satisfaction
* Lead a team of logistics professionals, providing guidance, coaching, and development opportunities to ensure team success
* Manage day-to-day planning and scheduling, ensuring efficient use of resources and optimal customer service
* Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction
* Collaborate with cross-functional teams to ensure alignment and effective communication
* Manage and maintain accurate records, reports, and data to support business decisions and performance metrics
* Ensure compliance with state, local, and federal regulations, as well as arenaflex policies and procedures
**Essential Functions**
* Customer service satisfaction and expectation management
* Staffing performance management and development of exempt and non-exempt employees
* Manage day-to-day planning and scheduling
* Health and Safety Management
* State/Local/Federal regulations compliance
**Additional Responsibilities**
* Performs other duties as assigned
**Skills and Abilities**
* Ability to work within international functional teams
* High-level analytical ability where problems are unusual and difficult
* Demonstrated technical and professional skills in job-related area
* Off-shift support in the event of critical customer network disruption or crisis
* Makes decisions in a timely manner
* Strong oral and written communications skills
* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
* Ability to work independently and as a member of a team
* Flexibility to operate and self-driven to excel in a fast-paced environment
* Capable of multi-tasking, highly organized, with excellent time management skills
* Detail-oriented with excellent follow-up practices
* Proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required
* Logistics industry knowledge advanced required
* Knowledge and understanding of Customer/Company local and Federal regulations advanced required
* Fundamental knowledge of Supply Chain Management components intermediate required
* Strong knowledge of Manufacturing and Production advanced required
**Qualifications**
* H.S. diploma/GED required
* Bachelor's degree in Business, Logistics, Supply Chain preferred
* Two (2) years or more relevant experience in supply chain, logistics, warehouse, or industry-related field required
* One (1) year or more direct supervisory/leadership experience required
* Proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required
* Logistics industry knowledge advanced required
* Knowledge and understanding of Customer/Company local and Federal regulations advanced required
* Fundamental knowledge of Supply Chain Management components intermediate required
* Strong knowledge of Manufacturing and Production advanced required
**Benefits and Compensation**
* Competitive salary: $65,000 per year
* Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
* Paid time off for vacation, illness, bereavement, family, and parental leave
* Tax-advantaged 401(k) retirement savings plan
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
**How to Apply**
If you're a motivated and results-driven individual with a passion for logistics and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Security Notice**
arenaflex will only communicate with applicants directly from a [@arenaflex.com] email address and will never conduct an interview online through a chat-type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .