Experienced Customer Development Manager – Driving Volume, Revenue, and Customer Relationships through Proactive Account Management and Sales

Introduction to arenaflex

arenaflex is a leading organization that has been making a difference in the industry for years. With a strong commitment to excellence and a passion for innovation, we have established ourselves as a trusted name in the market. Our purpose is to refresh the world and make a difference, and we are taking deliberate action to nurture an inclusive culture that is grounded in this purpose. We believe in continuous learning, taking an expansive approach to what's possible, and acting with a growth mindset. If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Development Manager position at arenaflex.

Job Description Summary

This position is part of the NAOU Sales Organization at arenaflex and is responsible for driving volume, revenue, and advancing the customer relationship through proactive account management and sales of complex volume-driving initiatives established by the Regional Sales and/or Key Account Teams. The Customer Development Manager will support and/or sell against a portfolio of accounts that requires complex phone sales interactions and strong collaboration with the assigned account teams. This role is an individual contributor and is directly responsible for achieving individual performance metrics and account team metrics as assigned.

Key Responsibilities

• Complete proactive customer contacts via the telephone to key decision-makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
• Conduct regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer.
• Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customers) to prioritize potential focus area(s).
• Coordinate implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute the plan.
• Participate in contract negotiations/re-negotiations with customers and the arenaflex System to formalize the agreement.
• Manage customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capture customer interactions through current CRM systems.
• Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
• Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
• Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within arenaflex.

Essential Qualifications

• Bachelor's Degree required.
• 1+ years of frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem-solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality Customer Service.
• Strong verbal and written communication skills.
• Effective collaborating skills.
• Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
• Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.

Preferred Qualifications

• Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources, and solutions.
• Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
• Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the company's relationship with consumers.
• Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, arenaflex Solutions, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, arenaflex Tickets, PowerBI) to obtain the needed information to evaluate performance and access relevant data.

Skills and Competencies

• Account Management
• Business
• Communication
• Cross-Functional Teamwork
• Customer Interactions
• Customer Relationship Management (CRM)
• Customer Relationships
• Influencing
• Inside Sales
• Prioritization

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in continuous learning and development. As a Customer Development Manager, you will have the opportunity to develop your skills and knowledge through our comprehensive training programs, mentorship, and coaching. You will also have the chance to work with a talented team of professionals who are passionate about their work and committed to excellence. We offer a range of career growth opportunities, including promotions, lateral moves, and opportunities to work on special projects. If you are looking for a challenging and rewarding role that will help you grow professionally and personally, we encourage you to apply for this position.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and understanding, where everyone feels valued and supported. Our company culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive, and we are committed to maintaining a positive and supportive work environment for all our employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $81,800 - $100,900, depending on geography, job-related knowledge, skills, and experience. We also offer a range of benefits, including medical, financial, and other benefits, dependent on the position. Our benefits package is designed to support the well-being and financial security of our employees and their families.

Conclusion

If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Development Manager position at arenaflex. This is a unique opportunity to join a talented team of professionals who are passionate about their work and committed to excellence. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is a role that will help you achieve your professional and personal goals. Apply now to join the arenaflex team and start your journey to success!

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