Unlock a Rewarding Career with Delta Airlines: Leading the Future of Customer Data Management
Delta Airlines, a renowned leader in the aviation industry, is seeking a highly skilled and experienced Product Leader for its Customer Data Platform (CDP). As a pivotal member of the team, you will be responsible for driving the development, configuration, and maintenance of Delta's Real-time Customer Data Platform, Adobe Experience Platform. If you have a passion for delivering exceptional technical expertise and are committed to fostering a culture of innovation, we invite you to explore this exciting opportunity.
About Delta Airlines and the Customer Data Platform Role
Delta Airlines is a global airline that has been at the forefront of innovation and customer satisfaction. As a major player in the industry, the company is committed to leveraging cutting-edge technology to enhance customer experiences and drive business growth. The Customer Data Platform Product Leader plays a critical role in this endeavor, overseeing the management and maintenance of the Adobe Experience Platform to meet the company's evolving needs.
Key Responsibilities
- Managing and maintaining the Adobe Experience Platform (AEP) Real-time CDP to fulfill business requirements, ensuring seamless data integration and customer insights.
- Supporting new development, configuration, and maintenance of the platform, staying abreast of the latest trends and best practices.
- Providing technical expertise and guidance to internal teams on segment-building and RT-CDP platform utilization, promoting data-driven decision-making.
- Troubleshooting technical issues associated with the platform and implementing effective solutions, minimizing downtime and ensuring optimal performance.
- Collaborating with IT and other teams to align on technical requirements and implementations, driving cross-functional synergy.
- Conducting regular audits to ensure the optimal use of the platform, identifying areas for improvement and implementing enhancements.
- Leading training sessions to upskill internal teams on the effective use of the platform, fostering a culture of data literacy and expertise.
- Collaborating with Adobe Support and Consulting agencies to coordinate product upgrades and workarounds, staying at the forefront of technological advancements.
Essential Qualifications
To succeed in this role, you will need to possess the following minimum qualifications:
- 3+ years of experience in technical data management and marketing solution experience, with a strong background in Adobe Experience Platform or equivalent.
- Strong technical skills, with the ability to troubleshoot and problem-solve technical issues, ensuring timely resolution and minimal downtime.
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences, promoting collaboration and understanding.
- Strong analytical skills, with a keen eye for detail and a data-driven approach to decision-making.
- A high school diploma, GED, or high school equivalency, with a commitment to ongoing learning and professional development.
- Authorization to work in the United States, with a strong work ethic and dedication to delivering exceptional results.
Preferred Qualifications
To gain a competitive edge, you may possess the following preferred qualifications:
- An advanced degree in Business, Computer Science, Data Science, or a related field, demonstrating a strong foundation in technical and business principles.
- Experience with Customer Data systems, such as Adobe Experience Platform or comparable systems like Salesforce C360 or Segment, showcasing your expertise in data management.
- A proven track record of successfully handling and implementing complex enterprise-level systems, highlighting your ability to drive large-scale projects.
- In-depth knowledge of data governance and data management best practices, ensuring the highest standards of data quality and integrity.
- Prior experience in a large-scale e-commerce or digital enterprise environment, preferably with a focus on customer journey optimization, demonstrating your understanding of the complexities of customer data management.
Career Growth Opportunities and Learning Benefits
At Delta Airlines, we are committed to fostering a culture of growth and development. As a Product Leader for the Customer Data Platform, you will have access to a range of career development programs, designed to help you achieve your long-term professional goals. Our comprehensive training initiatives will equip you with the skills and knowledge necessary to excel in your role, while our mentorship programs will provide you with the guidance and support needed to navigate the complexities of the industry.
Work Environment and Company Culture
Delta Airlines is proud of its inclusive and diverse culture, which values the unique perspectives and contributions of all employees. As a member of our team, you will be part of a dynamic and supportive work environment that prioritizes employee well-being and satisfaction. Our Business Resource Groups provide a platform for employees to connect with colleagues who share similar interests, promoting a sense of community and belonging.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- A competitive salary of $26/hour, reflecting your experience and qualifications.
- Industry-leading profit-sharing programs and performance incentives, rewarding your hard work and dedication.
- A 401(k) plan with generous company contributions of up to 9%, supporting your long-term financial security.
- Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave, allowing you to recharge and prioritize your well-being.
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits, ensuring your physical and emotional well-being.
- Family care support through fertility assistance, surrogacy and adoption support, lactation support, backed backup care, and programs that assist with loved ones in all stages, demonstrating our commitment to work-life balance.
- Holistic Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members, allowing you to explore the world and enjoy the benefits of working in the aviation industry.
- Access to over 500 discounts, special savings, and voluntary benefits through Deltaperks, including car and hotel leases, auto, home, and pet insurance, legal services, and childcare, enhancing your overall quality of life.
Join Our Team and Take Your Career to New Heights
If you are a motivated and experienced professional looking to drive innovation and customer satisfaction in the aviation industry, we invite you to apply for this exciting opportunity. As a Product Leader for the Customer Data Platform at Delta Airlines, you will be part of a dynamic team that is shaping the future of customer data management. With a comprehensive compensation package, career growth opportunities, and a supportive work environment, we offer a rewarding career that will take you to new heights.
Don't miss this chance to join our team and be part of a company that is committed to making a positive impact on the world. Apply now and take the first step towards a fulfilling and successful career with Delta Airlines.
Apply Now