At arenaflex, we're passionate about delivering exceptional customer experiences that drive brand loyalty and set us apart from the rest. As an Experienced Customer Care Outfitter, you'll play a vital role in shaping the future of customer service and ensuring that our customers receive the legendary experience they deserve.
**About arenaflex**
arenaflex is a leading retailer of outdoor gear and equipment, with a rich history of innovation and customer-centricity. Our commitment to delivering exceptional customer experiences has earned us a loyal customer base and a reputation for excellence in the industry. As a member of our team, you'll be part of a dynamic and supportive environment that encourages growth, learning, and innovation.
**Job Summary**
We're seeking an Experienced Customer Care Outfitter to join our team in Kansas, Missouri, and Nebraska. As a Customer Care Outfitter, you'll be responsible for providing legendary customer service through multi-channel processes, including voice, email, and chat. You'll handle customer contacts, resolve issues, and capitalize on opportunities to secure sales. If you're passionate about delivering exceptional customer experiences and have a strong written and verbal communication style, we want to hear from you!
**Key Responsibilities**
* Perform all customer contact procedures, processes, and meet performance requirements
* Respond to incoming customer inquiries and resolve customer issues regarding account, order status, and after-the-sale service
* Capitalize on opportunities to secure sales by offering preferred products, suggesting similar items, and asking for orders on gift card balance contacts
* Utilize advanced skills training, system programs, and desktop resources to assist customers from all business channels
* Empower customers by going beyond standard procedures to answer inquiries, resolve concerns, and connect them with products and services that create loyal customers
* Review and research CRD Field Guide, arenaflex websites, catalogs, and other programs to ensure up-to-date information on promotions, system changes, processes, and company programs
* Utilize feedback and coaching to maximize performance and develop skills to move through career path opportunities
**Essential Qualifications**
* High School Diploma or equivalent required; Vocational Tech Certification or Associate's Degree preferred
* 0-2 years of experience in Business Administration or related field
* Strong written and verbal communication style
* Critical thinking skills and effective customer service skills
* Ability to work on a team and independently
* Ability to hear well enough to communicate with customers and co-workers
**Preferred Qualifications**
* Experience in customer service or related field
* Familiarity with basic computer use, Microsoft Office, and web navigation
* Ability to write, type, and use multi-channel systems
* Ability to read documents, reports, computer screens, and other written communication
* Ability to effectively interpret and manage difficult situations
**Skills and Competencies**
* Strong written and verbal communication style
* Critical thinking skills and effective customer service skills
* Ability to work on a team and independently
* Ability to hear well enough to communicate with customers and co-workers
* Familiarity with basic computer use, Microsoft Office, and web navigation
* Ability to write, type, and use multi-channel systems
* Ability to read documents, reports, computer screens, and other written communication
* Ability to effectively interpret and manage difficult situations
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career growth and advancement
* Comprehensive training program to develop skills and knowledge
* Feedback and coaching to maximize performance and develop skills
* Access to industry-leading tools and resources
* Collaborative and supportive work environment
**Work Environment and Company Culture**
* Remote work opportunities available
* Flexible work schedule to accommodate customer needs
* Collaborative and supportive work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions
* Medical, dental, vision, and health savings account benefits
* Flexible spending account and voluntary benefits
* 401(k) retirement savings plan
* Paid holidays, vacation, and sick time
* Bass Pro Cares Fund and other benefits
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong written and verbal communication style, we want to hear from you! Apply now to join our team as an Experienced Customer Care Outfitter and be part of a dynamic and supportive environment that encourages growth, learning, and innovation.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at
[email protected].