**Job Description:**
**Join the arenaflex Team: Revolutionizing Customer Service in the Telecommunications Industry**
At arenaflex, we're not just a company - we're a team of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional customer experiences. As a hybrid Customer Acquisition & Service Call Center Representative, you'll be at the forefront of our customer service journey, connecting with customers, resolving issues, and driving satisfaction. If you're a customer-focused individual with a passion for sales, service, and technology, we want to hear from you!
**About arenaflex:**
arenaflex is a global leader in communications and technology, with a rich history spanning over 140 years. Our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. With a strong presence in the telecommunications industry, we're committed to delivering innovative, reliable, and high-quality products and services that meet the evolving needs of our customers.
**Your Role:**
As a hybrid Customer Acquisition & Service Call Center Representative, you'll be responsible for providing exceptional customer service, sales, and support to our customers. You'll be the voice of arenaflex, creating meaningful connections with each customer and helping them stay connected to what matters most. Your day-to-day will involve:
* Handling customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolving issues related to service, billing, payments, and collections
* Explaining bills and product features clearly
* Troubleshooting basic problems and seeking higher support if needed
* Building customer confidence and loyalty by resolving issues
* Supporting various customer inquiries, including technical issues
* Working a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
* Paid training to ensure your success in this role
**What We're Looking For:**
* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and building strong relationships with our customers.
* Strong Work Ethic: You're a self-motivated individual who is committed to meeting and exceeding sales and service targets.
* Adaptability: You're flexible and able to adapt to changing situations, priorities, and technologies.
* Problem-Solving Skills: You're a critical thinker who can analyze problems, identify solutions, and implement effective resolutions.
* Attention to Details: You're meticulous and detail-oriented, ensuring that every customer interaction is accurate and efficient.
**Perks and Benefits:**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work-from-Home (WFH) Requirements:**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities:**
As a hybrid Customer Acquisition & Service Call Center Representative, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With arenaflex, your career possibilities are limitless. You'll have the chance to:
* Develop your skills in sales, service, and technology
* Take on new challenges and responsibilities
* Collaborate with a talented team of professionals
* Contribute to the growth and success of arenaflex
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about sales, service, and technology, we want to hear from you! Apply today and join the arenaflex team as a hybrid Customer Acquisition & Service Call Center Representative.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive, respectful, and free from discrimination.
**Remote Work:**
This is a hybrid-remote position, requiring you to work from our 600 NW 79th Avenue, Miami, FL 33126 location 3-4 days weekly and remotely from home 1-2 days weekly.
**Weekly Hours:**
40 hours per week
**Time Type:**
Regular
**Location:**
Miami, Florida
**Company Size:**
10,000 employees or more
**Industry:**
Telecommunications Services
**Founded:**
1876
**Website:**
http://www.arenaflex.com/