Are you a highly skilled and motivated individual with a passion for delivering exceptional customer service? Do you have a strong background in bookkeeping and accounting practices, with expertise in using accounting software? If so, we invite you to join arenaflex as a Bookkeeping Software Customer Support Specialist in a remote, independent contractor role.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the bookkeeping and accounting software industry. Our mission is to empower businesses and individuals to achieve their financial goals through expert support and guidance. As a Bookkeeping Software Customer Support Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and support.
**Responsibilities**
As a Bookkeeping Software Customer Support Specialist, you will be responsible for providing top-notch support to customers who use our bookkeeping and accounting software. Your key responsibilities will include:
* Assisting customers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs
* Providing expert guidance on bookkeeping and accounting practices, including AR, AP, journal entries, reconciliation, and other related topics
* Delivering high-quality customer service over the phone in a virtual or "brick and mortar" call center environment
* Taking ownership of customer issues and providing confident resolution
* Communicating with customers in a friendly tone and professional demeanor
* Collaborating with internal teams to resolve complex customer issues
**Why Join arenaflex?**
As a Bookkeeping Software Customer Support Specialist at arenaflex, you will enjoy a range of benefits and perks, including:
* **Flexibility**: Work from home and create your own schedule, with flexible hours available between 8 am and 8 pm CST, Monday to Friday
* **Competitive Earnings**: Earn up to $20.40 per hour, with a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes
* **Opportunities for Growth**: Expand your skillset and broaden your horizons while providing exceptional customer service
* **Supportive Environment**: Work in a supportive environment where you can focus on delivering top-notch service to our customers
* **State-of-the-Art Technology**: Use the latest technology and tools to provide expert support to our customers
**Requirements**
To be successful as a Bookkeeping Software Customer Support Specialist at arenaflex, you will need to possess the following skills and qualifications:
* **Proficiency in Bookkeeping and Accounting Software**: Expertise in using bookkeeping and accounting software, including QuickBooks Online or comparable software
* **Bookkeeping and Accounting Expertise**: Strong background in bookkeeping and accounting practices, including AR, AP, journal entries, reconciliation, and other related topics
* **Customer Service Experience**: Proven ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment
* **Technical Skills**: Strong technical skills, including proficiency in using computers, software applications, and other technology tools
* **Communication Skills**: Excellent communication skills, with the ability to communicate with customers in a friendly tone and professional demeanor
* **Work Environment Requirements**: Quiet, uninterrupted space, organized desk area, and a reliable computer with a wired internet connection
**Work Environment and Technology Requirements**
As a remote, independent contractor, you will be working from home and will need to meet the following work environment and technology requirements:
* **Quiet, Uninterrupted Space**: A quiet, uninterrupted space that is free from distractions and interruptions
* **Organized Desk Area**: An organized desk area that is well-lit and equipped with the necessary tools and equipment
* **Reliable Computer**: A reliable computer with a wired internet connection, Windows 10 or Windows 11 operating system, and valid antivirus software installed, running, and up to date
* **Wired USB Headset**: A wired USB headset with microphone
**Important Information**
As a Bookkeeping Software Customer Support Specialist at arenaflex, you will be considered an independent contractor and will be responsible for your own taxes and benefits. You will also be required to pass a criminal background check and will need to live and work from the United States, except for California, New York, Pennsylvania, and Washington.
**Ready to Apply?**
If you are a motivated individual with a passion for delivering exceptional customer service and a strong background in bookkeeping and accounting practices, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team.