At arenaflex, we're revolutionizing the customer experience industry with innovative thinking and digital solutions. As a global leader in customer experience (CX), we're proud to have 170,000 associates across the globe, working with 750+ of the world's leading brands. We believe that every action, no matter how small, has a significant impact, and our employees savor the small moments and celebrate the big wins with our clients and with each other.
We're now seeking an experienced Bilingual Customer Service Associate to join our team of incredible people. In this role, you'll have the opportunity to work from home, providing basic technical support via phone in Spanish and English, delivering an exceptional support experience, and interacting and communicating effectively with a variety of customers. If you're a motivated and customer-focused individual who is fluent in Spanish and English, we encourage you to apply.
**Why arenaflex?**
At arenaflex, we believe in memorable associate experiences. We offer a modern work style with a fully remote opportunity, allowing you to work from the comfort of your own home. Our compensation package is benchmarked at a competitive salary, and we offer a range of benefits, including:
* A flexible schedule with the opportunity to become permanent
* A $16/hour salary and incentive opportunities
* Hands-on, 100% paid training
* Internal Mobility (84% of our managers are promoted within)
* Employee discounts
* Referral bonuses
* EverBetter wellness program
**Responsibilities:**
As a Bilingual Customer Service Associate, you'll be responsible for:
* Providing basic technical support via phone in Spanish and English
* Delivering an exceptional support experience
* Interacting and communicating effectively with a variety of customers
* Providing a memorable and delightful experience
**Qualifications:**
To be successful in this role, you'll need:
* Fluency in Spanish and English (while this role supports both, most calls are in English)
* A flexible schedule to meet the needs of the business
* A High School Diploma or GED Equivalent
* 18 years of age
**Equipment and Internet Requirements:**
To ensure you have a successful and productive work experience, you'll need:
* 1 Stand Alone Monitor (19 inch)
* Hardwired internet connection (no satellite or wireless)
* Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
* A Working Phone Line (Home Phone or Mobile)
* A home office that is a noise/distraction-free environment
* A desk and an ergonomic chair
**About arenaflex:**
arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
**Get to know us:**
Visit our website at www.arenaflex.com to learn more about our company culture and values. Connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates.
**Equal Employment Opportunity:**
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
**Take the Next Step:**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.