Welcome to blithequark
blithequark is revolutionizing the way people purchase and interact with recreational products by delivering a seamless, end-to-end digital buying experience. By combining cutting-edge technology and innovative risk strategies, we make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible. Our mission is to connect people with their passions, and we're looking for talented individuals to join our team and help us achieve this goal.
About the Role
We're seeking a highly skilled and experienced Bilingual Customer Engagement Representative to join our Servicing Center in Irving, Texas. As a key member of our team, you will play a critical role in providing exceptional customer support and servicing to our growing portfolio of Powersports loans. This is a tremendous opportunity to partner with us to build a best-in-class servicing organization and take your career to the next level.
Key Responsibilities
- Handle an average of 80 inbound and outbound calls per day, providing top-notch customer service and support to our clients.
- Process phone payments and conduct outbound customer interview calls to ensure seamless communication and resolve any issues promptly.
- Communicate and resolve customer issues via online chat channels, ensuring timely and effective resolution of concerns.
- Resolve common customer concerns regarding their powersports loan, providing clear and concise information and support.
- Meet monthly productivity and quality goals, ensuring that our high standards of customer service are consistently met.
- Comply with all federal and state-specific laws that regulate collections and servicing activities, maintaining the highest level of integrity and professionalism.
Requirements
To be successful in this role, you will need:
- A High School Diploma or GED, with some college coursework a plus. Preferably, you will have two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
- A minimum of 2 years related customer service experience in a fast-paced environment, with a proven track record of providing exceptional customer support.
- Working knowledge of Word and Excel, with the ability to master the use of web-based systems of record (LoanPro) - training will be provided.
- Strong communication skills, both verbally and written, with the ability to communicate effectively with clients via phone and online chat channels. Bi-Lingual English/Spanish is a significant plus.
- Excellent "people" skills, with a strong customer service attitude and the ability to demonstrate problem-solving ability in a fast-paced environment.
- The ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays, with a strong work ethic and punctuality.
Preferred Qualifications
- Experience in the powersports or automotive industry, with a deep understanding of the products and services we offer.
- Knowledge of collections and servicing regulations, with a strong understanding of federal and state-specific laws.
- Experience with LoanPro or similar web-based systems of record, with the ability to quickly learn and adapt to new technologies.
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication skills, with the ability to communicate effectively with clients via phone and online chat channels.
- Strong problem-solving skills, with the ability to resolve complex customer issues in a timely and professional manner.
- Ability to work in a fast-paced environment, with a strong work ethic and punctuality.
- Strong customer service skills, with a proven track record of providing exceptional customer support and service.
- Ability to learn and adapt quickly, with a strong willingness to learn new technologies and systems.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Engagement Representative, you will have access to:
- Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role.
- Opportunities for advancement, with a clear path for career progression and professional growth.
- Mentorship and coaching, with experienced professionals who can provide guidance and support as you develop in your role.
- Access to industry-leading technologies, with the opportunity to learn and work with the latest systems and tools.
Work Environment and Company Culture
At blithequark, we're proud of our remote-first company culture, with a strong focus on flexibility, autonomy, and work-life balance. As a member of our team, you can expect:
- A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
- Flexible scheduling and remote work options, with the ability to work from home or in our Irving, Texas office.
- A strong focus on work-life balance, with a commitment to ensuring that our employees have the time and resources they need to thrive in their personal and professional lives.
- A culture of innovation and continuous improvement, with a strong focus on staying ahead of the curve and delivering exceptional results.
Compensation, Perks, and Benefits
At blithequark, we offer a comprehensive compensation and benefits package, including:
- Robust Health Care Plans (Medical, Dental & Vision), with a range of options to suit your needs and budget.
- Up to 20 Days PTO (Accrued), with the ability to take time off when you need it.
- Generous Parental Leave, with a commitment to supporting our employees through all stages of their lives.
- Retirement Plan (401k with Company Match), with a strong focus on helping our employees plan for their future.
- Educational Assistance/Tuition Reimbursement up to $3K/year, with a commitment to helping our employees develop their skills and knowledge.
- Powersports Safety Benefit, with a focus on promoting safety and responsible riding practices.
- Gympass Wellness Benefit, with access to a range of fitness and wellness programs and services.
Conclusion
If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Engagement Representative at blithequark, you will have the chance to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this opportunity to take your career to the next level - apply today!
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