At arenaflex, we're on a mission to revolutionize the way we connect with our guests and deliver exceptional travel experiences. As a leading player in the travel industry, we're committed to fostering a culture of excellence, innovation, and inclusivity. We're now seeking an exceptional Air Customer Service Agent to join our team and help us take our customer service to new heights.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that values its employees and strives to create a work environment that is both challenging and rewarding. Our company is built on a foundation of strong core values, including a commitment to excellence, innovation, and customer satisfaction. We're proud to offer a range of benefits and perks that support the well-being and growth of our employees, including competitive compensation, comprehensive health benefits, and opportunities for professional development.
**Responsibilities**
As an Air Customer Service Agent at arenaflex, you'll play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our air travel services. Your responsibilities will include:
* Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, and responding promptly and accurately to their queries and concerns.
* Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other travel documents as required.
* Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
* Realigning pricing within PNR to collect additional money outside final payment.
* Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report.
* Assigning ancillary services to guests when requested.
* Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation.
* Researching air schedules booked for crew outside of budget.
* Processing last-minute crew changes in regards to air accommodations.
* Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
* Communicating effectively with customers, co-workers, and management to reduce communication-related work errors.
* Consistently delivering on commitments to external and internal customers to drive customer satisfaction.
* Demonstrating commitment through behaviors and performance that are aligned with our core values.
* Exhibiting integrity, fairness, and professionalism in everyday conduct.
* Performing any additional duties as assigned by leadership.
**Requirements**
To succeed in this role, you'll need:
* Experience in the travel and hospitality industry, preferably in a high-volume call center environment.
* Proficiency in Microsoft Word, Excel, and Outlook.
* Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
* Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
* The ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
* Strong problem-solving skills and the ability to think critically and creatively.
* A commitment to delivering exceptional customer experiences and exceeding customer expectations.
**What You Can Expect**
As an Air Customer Service Agent at arenaflex, you can expect:
* Competitive compensation and benefits, including a base hourly range of $15.91 to $21.49.
* Comprehensive health benefits, including medical, dental, and vision coverage.
* 401(k) and Employee Stock Purchase Plan (ESPP) options.
* Training and professional development opportunities to help you grow and succeed in your career.
* Tuition and professional certification reimbursement.
* Rewards and incentives for outstanding performance and contributions to the team.
* A dynamic and inclusive work environment that values diversity, equity, and inclusion.
* Opportunities to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences.
**Our Culture**
At arenaflex, we're committed to fostering a culture of excellence, innovation, and inclusivity. Our core values include:
* A commitment to excellence in everything we do.
* A passion for innovation and continuous improvement.
* A focus on delivering exceptional customer experiences.
* A commitment to diversity, equity, and inclusion.
* A culture of transparency, accountability, and open communication.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional travel experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. We believe that diversity and inclusion are essential to our success and are committed to fostering a culture that values and celebrates diversity in all its forms.
**Americans with Disabilities Act (ADA)**
arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [insert contact information].
Apply Now