Job Description:
• Manage and respond with kindness, compassion, and precision to donor and supporter inquiries via email and phone
• Elevate urgent concerns from stakeholders and donors to PTP leadership
• Complete donor research and maintain donor records as needed to resolve concerns presented by supporters
• Create procedure documents and clarify processes as needed
Requirements:
• Able to respond to a large volume of inquiries in a short period of time (i.e. no less than 30 email or message responses within 1 hour)
• Able to commit to a regular schedule of hours (ex: 1-2 hours/night)
• Strong attention to detail, time management, and organizational skills
• Proficiency in Microsoft Excel, Google Workspace, and data entry protocols
• Experience in customer service, operations, or client support (preferred)
• Familiarity with campaigns and politics (preferred)
• Experience with CRM systems and/or fundraising databases (e.g., NGP VAN, EveryAction) (preferred)
Benefits:
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