About the position
Responsibilities
• Manage Workday tenant configuration, business processes, and system settings.
• Lead updates, releases, and system enhancements.
• Maintain documentation, configuration guides, and training materials.
• Evaluate and implement new Workday features to maximize organizational impact.
• Serve as technical escalation point for complex Workday issues.
• Train and enable Tier 1 & Tier 2 support teams to resolve issues effectively.
• Manage ticket queues and resolve challenging system problems.
• Lead Workday change control committee with HR, Finance, and IS stakeholders.
• Facilitate decisions for system changes and enhancements.
• Communicate updates, secure approvals, and implement changes, with organizational impact.
• Promote adoption and effective communication of Workday changes.
• Manage vendor relationships and third-party support to optimize system performance.
Requirements
• Bachelor’s in Information Systems, Information Technologies, Information Technology, Computer Science, or a closely related field with equivalent experience.
• Proficient in troubleshooting, tier-3 support, report building, and system documentation.
• 7+ years of hands-on Workday administration, including tenant management, business processes, security roles and access control, integrations (EIB, Core Connect, APIs, Workday Studio), reporting, and release management.
• Experience with cloud platforms, enterprise integrations, Microsoft Office 365, and data reporting/analytics tools (Prism, calculated fields, dashboards).
• Willingness to pursue Workday certifications (training provided) and stay current on best practices.
Nice-to-haves
• Experience managing integrations with third-party systems, Workday security management, identity and access management systems, and understanding of IT security best practices.
• Workday certifications (HCM, Finance, Security), additional Workday security or reporting certifications. CompTIA A+ Certification, or other IT certifications.
• Application administration, integrations/interface management, leading committees, supporting system implementations.
Benefits
• 401 K plan with up to 3% employer match after one year of service.
• PTO that increases with tenure, PTO donation options, and paid sick leave
• Medical, dental, vision (domestic partners eligible for dental), pet insurance, long-term disability & life insurance at no cost, plus supplemental insurance options, FSA, and HSA
• National Brand Discounts, Employee Referral Program, Employee Assistance Program and access to Tapcheck (get 50% of your pay before payday)
• Opportunities within Dungarvin’s 15 states of service
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