Join arenaflex, a leading global travel company, as we embark on an exciting journey to revolutionize the way people experience travel. As a Director - Customer Analytics & Economics, you will play a pivotal role in shaping our understanding of our customers, their economics, and how we make investments to improve customer lifetime value. If you are a dynamic, motivated leader with a passion for analytics and a drive to make a meaningful impact, then this is the perfect opportunity for you.
**About arenaflex**
arenaflex is a global travel company that powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Our family of brands includes Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
**Job Summary**
We are seeking a seasoned leader to join our Marketing Analytics Organization as a Director - Customer Analytics & Economics. As a key member of our team, you will lead our customer analytics team, providing powerful insights that shape our understanding of our customers, their economics, and how we make investments to improve customer lifetime value. You will own and define the customer analytics roadmap, working closely with business stakeholders and other analytics teams to develop and implement solutions to optimize our investments and improve profitability.
**Responsibilities**
* Lead a team of ~8 analysts to deliver against a broad range of projects
* Apply advanced analytical and modeling techniques to understand how different actions and investments influence customer lifetime value
* Define who our high-value customers are, how they shop and engage with our brands, and provide insights to stakeholders on how they can improve the quality of customers acquired
* Measure and provide insights and solutions into how to maximize customer life-time value
* Create a customer performance forum where you readout on customer KPIs and provide insights and recommendations to improve results
* Support business teams in evaluating where to make investments to optimize customer returns
**Requirements**
* 10+ years' experience in a similar analytical role; tech/travel industry preferred
* Experience directly managing a team or demonstrated leadership skills in a senior-level role
* Excellent analytical problem-solving skills and strong commercial acumen
* Innovative and strategic thinker with demonstrated ability to work through ambiguity to solutions; prior experiences tackling vague problems, crisply framing the challenges, identifying a path forward
* Demonstrated project and partner management skills, working with multiple teams across several countries
* Skilled in engaging with stakeholders across all levels, including VPs/SVPs, and communicating complex concepts concisely and clearly
* Brings extensive experience and strategic thought leadership to contribute insights and decisions beneficial to the organization
* Picks analytically valid approaches, appropriate in terms of level of effort, favoring iterative delivery that solve for the objective, not the ask (i.e. not just order-taking)
* Uses advanced and sophisticated understanding of the business problem space to inform the design of the solution
* Curious - Willing to learn and always striving for better
* Impact-oriented - Keen to make a difference in everything you do - for our customers
* Team player/leader - Works collaboratively to tackle challenges, across borders and cultures
* Entrepreneurial - Sees opportunity and takes initiative to advance our capabilities with little guidance or request to do
**What We Offer**
* Competitive salary
* Remote work arrangement
* Opportunity to work with a global travel company
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Comprehensive benefits package, including medical/dental/vision, paid time off, and an Employee Assistance Program
* Wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership
**How to Apply**
If you are a motivated leader with a passion for analytics and a drive to make a meaningful impact, then we encourage you to apply for this exciting opportunity. Please submit your application through our official website, lifeatarenaflex.com/jobs. We look forward to reviewing your application and discussing this opportunity further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We are committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.