At arenaflex, we're revolutionizing the way businesses operate and thrive in the digital age. Our Customer Success Team is at the forefront of building strong relationships between arenaflex and our merchant partners, ensuring a seamless and impactful launch for merchants joining our platform. As a Customer Success Team Lead, you'll play a pivotal role in guiding the full merchant journey, from late-stage sales through onboarding, go-live, and post-launch. If you're a people-first leader with a passion for empowering teams and driving growth, we want to hear from you.
**About the Role**
As a Customer Success Team Lead, you'll oversee a team of Implementation Associates supporting New Vertical SMB merchants in the U.S. Your primary focus will be on guiding the full merchant journey, ensuring a seamless and impactful launch for merchants joining our platform. You'll work closely with the Head of Implementation for our New Verticals team, supporting 6-10 Implementation Associates, and collaborating cross-functionally to enhance the merchant experience.
**Key Responsibilities**
* Drive team performance by aligning daily execution with OKRs and broader departmental goals
* Lead initiatives to streamline and scale operations, improving efficiency and impact
* Oversee and execute pilot programs to test and implement new strategies within the team
* Champion a seamless merchant experience by ensuring consistent, high-quality onboarding and support
* Partner cross-functionally with Pre-Sales and Merchant Services to address unique cases and optimize workflows
**What We're Looking For**
* 3+ years of people management or supervisor experience and demonstrated leadership
* 5+ years of experience in customer success, account management, onboarding, or other related fields
* Demonstrated commitment to building team cultures where making room at the table is paramount
* Experience maintaining an organized and up-to-date pipeline of opportunities, and ability to organize content in a way that is easily digestible
* Experience with detailed operational flows and data analysis
**Why Join arenaflex?**
* Opportunity to work in a hybrid environment, primarily remote, with opportunities for in-person collaboration through training, offsites, and team-building events
* Direct access to the resources and mentorship needed to grow your career
* Comprehensive benefits package, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off, and paid sick leave
* Base salary range: $91,360 - $134,400 USD
* Total on-target earnings (base + commissions) range: $114,200 - $168,000 USD
**About arenaflex**
At arenaflex, our mission is to empower local economies by providing a platform for businesses to thrive. We're a technology and logistics company that started with door-to-door delivery, and we're looking for team members who can help us go from a company that's known for delivering food to a company that people turn to for any and all goods. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.
**Our Commitment to Diversity and Inclusion**
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
**Statement of Non-Discrimination**
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
**How to Apply**
If you're a motivated and results-driven leader with a passion for customer success, we want to hear from you. Apply now to join our team and be a part of arenaflex's mission to empower local economies.
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