UPS is a Fortune Global 500 organization that is seeking a Signature Customer Success Supervisor. This role will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention while leveraging data to support clients effectively.
Responsibilities
- Serve as the primary point of contact and advocate for assigned accounts
- Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
- Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions
- Proactively engage existing customers to enhance value and prevent churn
- Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas
- Identify low-touch upsell opportunities and guide customers to resources for additional value
- Develop strategies for upselling / cross-selling opportunities to drive account growth
- Drive product adoption and educate customers on products and services
- Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
- Monitor customer health metrics to measure satisfaction and prevent churn
- Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
Skills
- 0–4 years in customer success, support, or related customer-facing roles
- SMB account management experience
- Ability to manage multiple customer engagements through strong organizational skills
- Data-driven mindset
- Excellent written communication skills
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Benefits
- Medical/prescription drug coverage
- Dental & Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick/Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
Company Overview
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. It was founded in 1907, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is http://www.ups.com.
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