Elsevier is a leading provider of information solutions for the healthcare industry, and they are seeking a Customer Success Manager I to ensure satisfaction, retention, and growth for their Clinical Solutions portfolio. The role involves leading post-implementation engagement and supporting customers in achieving strategic outcomes through collaboration and expert guidance.
Responsibilities
- Build and maintain strong, trusted relationships with customers to support their long-term success
- Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
- Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
- Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
- Support account growth by surfacing potential opportunities and contributing to renewal planning
- Share customer perspectives internally to help inform product and content enhancements
- Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
- Participate in customer and internal leadership discussions as appropriate
- Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives
Skills
- Background in Nursing, Health Administration, Informatics, or a related field preferred
- Have 1–3 years of experience in a SaaS or healthcare-related environment (preferred)
- Possess basic understanding of subscription-based business models and the customer lifecycle
- Have experience with customer engagement, adoption strategies, and relationship management
- Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools
- Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus
- Be skilled in interpreting data to identify trends and support customer success strategies
- Have excellent in-person facilitation, presentation, and influencing skills
- Fluency in English required, Arabic, Spanish, or Portuguese a plus
- Have excellent organizational skills and effective problem solving abilities
- Willing to travel to client sites as needed
Company Overview
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology. It is a sub-organization of RELX. It was founded in 1880, and is headquartered in Amsterdam, Noord-Holland, NLD, with a workforce of 5001-10000 employees. Its website is http://www.elsevier.com.Company H1B Sponsorship
Elsevier has a track record of offering H1B sponsorships, with 32 in 2025, 17 in 2024, 28 in 2023, 46 in 2022, 28 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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