Customer Success and Trade Coordination Specialist
B2B Sales | Food Ingredients | Casablanca, Morocco
Fully Remote
This opening is for applicants based in Morocco only.
About the Role
We’re looking for a Customer Success and Trade Coordination Specialist based in Casablanca to own the post sale journey for our accounts. You’ll be the dedicated point of contact for buyers from the moment a contract is signed through to successful delivery. This is a part time, fully remote role (10 to 15 hours per week), ideal for someone who wants meaningful international trade work with flexible scheduling.
About Kodgav
Kodgav is an Agritech start-up that simplifies sourcing food ingredients from Africa for buyers across Europe and North America. We work directly with manufacturers, retailers, and wholesalers, managing the commercial side of international trade from sourcing through to delivery.
We are an early-stage but revenue-generating company with active customers across six countries, including France, Germany, Serbia, and the United States. We are now strengthening our sales team with experienced customer success and account management personnel.
What you’ll own:
1. Buyer communication: Keep
accounts updated proactively on order status, shipment progress, and
documentation milestones. Be the person they call when they have a question,
not someone they have to chase.
2. Trade documentation: Coordinate with the operations team on bills of lading, phytosanitary
certificates, and inspection reports.
3. Order coordination: Work
with our logistics partners, freight forwarders, and inspection companies to
make sure shipments move on time. Flag delays early and manage buyer
expectations.
4. Issue resolution: Own
any post sale problems (quality queries, documentation discrepancies, delivery
delays) and drive them to resolution by coordinating between the buyer and our
operations team.
5. Account growth: Identify
opportunities to cross sell additional commodities or prompt reorders based on
buyer consumption patterns and relationship signals.
Requirements
What
Good Looks Like
1. You’ve worked in international
trade, logistics, or shipping and you understand the document flow of a cross
border commodity transaction. You know what a bill of lading looks like, you might be familiar with letters of credits and documentary collections, and you can spot a
problem in a packing list before it becomes a port delay.
2. You’re trilingual in English,
French, and Arabic at a professional working level. You’ll be liaising with
European buyers in English, West African suppliers and partners in French, and
North African contacts in Arabic, often in the same day.
3. You’ve done account management or
customer success before and you understand that keeping a client happy after
the sale is what turns a one time order into a long term relationship.
4. You’re organised, responsive, and
comfortable working independently in a remote setup. You don’t need someone
checking in on you every day; you take ownership and follow through.
Experience: 3 to 6 years in a relevant field (logistics, freight
forwarding, import/export, trade operations, account management, or customer
success in an international context).
Must have
- Trilingual: should be comfortable working in English, French, and Arabic.
Benefits
Compensation
Base salary: MAD 2,700 - 3,780 (€250-350) per month
Working Model
- Part time role, 10-15 hours a week
- Fully remote
Why Join Kodgav
- Sell products to the global food and beverage industry brands.
- Build great commercial skills in international trade
- Be part of a small but ambitious team
- Shape the sales direction of a growing company
Location
Casablanca,
Morocco (fully remote)
Hours
Part time: 10
to 15 hours per week;
typically 2 to 3 hours per afternoon/evening
Schedule
Flexible,
Sunday - Friday.
Compensation
€250 - €350 p/m
MAD 2,700 - 3,780
Start Date
25 May 2026
Department
Sales
Reports To
Founder and
Director