Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. The Customer Service Associate Specialist will administer routine customer facing order management activities, contributing to transparency and communication with customers.
Responsibilities
- Receive and process straightforward customer orders across multiple platforms following standard procedures
- Receive and process low complexity change requests following defined policies and procedures
- Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order
- Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer
- Escalate undocumented issues that are not commonly defined or known to higher level staff
- Proactively identify risks and opportunities to improve the order management processes
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff
- Other duties as assigned
Skills
- Bachelor's degree in a related field or equivalent experience
Benefits
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
- This position is eligible for a discretionary incentive award.
- As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.
Company Overview
Cargill provides agricultural, food, bioindustrial, and risk management solutions across global supply chains and manufacturing sectors. It was founded in 1865, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.cargill.com/home.
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