We’re looking for a Client Experience Coordinator to join our growing Client Experience team and play a key role in enhancing client satisfaction for our US clients. This is an exciting opportunity for a customer-centric, highly organized individual to expand their experience in the real estate and tech industry. You’ll work at the core of customer support, field operations, and business coordination — resolving guest queries, scheduling internal teams, and ensuring seamless delivery of services across Blueground properties in the world. This is a multi task approach role where you will be managing both inbound/outbound calls and tickets queue. What You’ll Be Doing Resolve Guest Queries: Handle complex client inquiries with speed, empathy, and professionalism—ensuring each guest receives a world-class experience Coordinate Operational Teams: Plan and optimize daily task schedules for field associates based on task location, priority, and client needs Cross-Functional Liaison: Collaborate with internal teams (Tech, Ops, Customer Care) and external partners to troubleshoot, escalate, and resolve issues efficiently Ensure Operational Excellence: Monitor the quality of services provided across properties and help implement solutions to improve the client journey Maintain Stakeholder Relationships: Build and maintain strong communication lines with both internal departments and external vendors or service providers Drive Process Improvements: Identify root causes of recurring issues and contribute to streamlining internal processes for a smoother client experience Requirements Requirements: 3+ years of experience in customer service (BPO experience), operations coordination, back-office support, Experience in previous Team leader or Supervisor roles where they have to take escalations and customer compensation decisions Experience in route planning or task scheduling is a strong plus Strong communication skills—both written and verbal Comfortable using digital tools and systems (CRM, task management software, etc.) Excellent organizational and multitasking skills with attention to detail A proactive, solution-oriented mindset with the ability to stay calm under pressure Flexibility to work on weekends as needed based on business priorities Benefits Health Insurance and Competitive salary About the company Blueground is a global proptech company that is reinventing the way people live! With its curated network of thousands of quality, turnkey homes in sought-after neighborhoods around the globe, Blueground is accessible for stays of a month or longer. Our tech-enabled platform provides a fully digitized experience with around-the-clock support and access to daily necessities like apartment cleanings, grocery delivery, wellness offerings, and more, providing a seamless experience from end to end. At Blueground, our mission is to make people feel at home wherever they choose to live. We give guests peace of mind, flexibility & the confidence they need to explore life’s next adventure. Our team, known as the BeeGees, shares this spirit. We foster a culture of curiosity, connection, and growth. We empower each BeeGee to make an impact, championing a workplace where innovation thrives, careers flourish, and every individual is supported in shaping their own journey. Blueground is headquartered in New York City, with a portfolio of thousands of apartments in 46+ cities and 17 countries worldwide. Find us on Facebook, LinkedIn, Instagram, Twitter, TikTok or at www.theblueground.com.