Position: Customer Care Specialist
Location: Remote/work from home in Greece
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Conduct technical-based customer assistance through voice, chat, and email in a timely manner
- Provide exceptional customer experience
- Document each interaction in a dedicated CRM system
- Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
REQUIREMENTS:
- Ability to effectively and correctly communicate verbally and in written format in Dutch/Flemish (C1 level) and English (B2)
- Residing in Greece and be able to take on a job in Greece legally without company's support
- Experience in Customer Support, technical support, especially with a help desk or other IT functions
- Ability to go through background check
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- 85 EUR monthly meal vouchers
- 65 EUR monthly Work From Home allowance
- 14 salaries a year
- Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
- Fully remote work from Greece
- A dynamic and creative team with positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
- Private health and life insurance