About the position
As a Customer Care Representative, you will play an essential role in empowering
our customers to take their medications and achieve better overall wellness.
This position is fully remote and you'll be working from home virtually. This
role will require you to work a variable reduced hour schedule that may start
and end outside of normal business hours. This position is 40 hours per week,
but may require additional or fewer hours due to business requirements.
Responsibilities
• Virtually assist customers and other advisors over the phone, email, and on
the web
with billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers
having in each
interaction
• Take a hands-on approach to resolving every issue, owning it from start to
finish or
partnering with pharmacist and pharmacy staff if clinical advisement is
necessary
• Provide best-in-class service experience for our customers while working in a
fast-paced
environment
• Help answer customer inquiries regarding their insurance and copays, as well
as shipping
needs
• Provide our customers with technical support when navigating
pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our
relationship with
them
• Understand each interaction is about more than solving a single problem, but
an
opportunity to build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company's
Work
From Home policy
Requirements
• High school or equivalent diploma
• 6+ months of professional experience working with computer and web-based tools
• Experience multitasking with phone and computer skills
• Submit and pass a pre-employment drug test in order to be considered
Nice-to-haves
• 1+ years of relevant phone or email customer service
experience
• Excellent communication skills (spoken and written)
• Experience working in a customer service or call center
• Experience working in healthcare environment
• Experience working under pressure in a fast-paced work environment while
consistently meeting standards for productivity and quality
• Demonstrated ability to work as a team member
Benefits
• EAP
• Mental Health Support
• Medical Advice Line
• 401(k) matching