Hennepin County District Court invites qualified applicants for a Court Operations Associate position in the Probate/Mental Health Division, assigned to Probate.
The Probate/Mental Health Division is made up of eleven Judicial Officers and Judicial Staff and 20 administrative staff members. Court Administration in the Probate/Mental Health Division manages approximately 5,000 Probate (trusts, estates, and guardianship/conservatorship) cases and approximately 1,500 new Civil Commitment case filings annually for Hennepin County. The Probate/Mental Health Division also manages criminal Rule 20.01 cases and calendars. This is a diverse, professional environment that promotes equity for all court staff and court users. Court Operations Associates work individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that require dedication to providing excellent customer service, strong attention to detail, and technological skills to match our fast-paced, high-volume, electronic environment.
This AFSCME-represented position is classified as a Court Operations Associate. The Probate/Mental Health Division is located in the court tower of the Hennepin County Government Center (4th floor, C-400) in downtown Minneapolis at 300 South Sixth Street. Typical hours for this position are 8:00 a.m. - 4:30 p.m., Monday-Friday, with some flexibility based on business needs. This position is currently working primarily onsite with occasional remote work on a rotation with the team, depending on business needs. A reliable internet connection will be required if working remotely.
Example of Duties
Examples listed below may not reflect all duties performed.
- Accurately complete administrative work by performing high level case processing and data entry work for probate cases utilizing court technology systems to assure equal access for the fair and timely resolution of cases and controversies
- Provide excellent customer service by assisting and communicating with court users in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met at the front counter, over the phone, in court hearings, or through electronic means
- Coordinate, communicate, and collaborate on work with team members to ensure efficient and accurate case processing
- Review and process all filings for timeliness, statutory compliance, and proper document security as required by local and court-wide policies and procedures
TYPICAL QUALIFICATIONS:
Below are the past experiences that will enable success in the role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute.
Minimum Education and Experience:
- High school diploma or equivalent, and one (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one year.
- Example of relevant job experience: Customer service, administrative work, office, and clerical work.
Minimum Knowledge, Skills, and Abilities:
- Team-oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships with the public, stakeholders, and court staff
- Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction while complying with court policies and procedures
- Reliable, with the ability to meet commitments and keep work projects on task
- Ability to multi-task, maintain accuracy, work well under pressure and work in a high volume, fast-paced work environment
- Ability to learn, apply, and explain instructions, policies, statutes, rules, procedures, and systems to court partners and the general public
- Proficient with electronic document applications, such as Microsoft Office Suite, Google Docs, or Adobe Acrobat, with the ability to learn other job-related software
- Ability to communicate effectively verbally and in writing with attorneys, court staff, judicial officers, and the general public
- Ability to comply with data privacy laws and maintain confidential information
- Ability to professionally exhibit cultural sensitivity, patience, and understanding in the course of work duties
Preferred Qualifications:
- Knowledge and working experience with eFile and Serve (EFS) and Microsoft Office applications
- Experience preparing, drafting, editing, and proofing court orders, forms, correspondence, and documents for electronic submission
- Detail-oriented and analytical
- Strong organizational skills
- Experience providing exceptional customer service in a high volume, fast-paced environment
- Experience working closely with attorneys, judicial officers, and other individuals in professional roles
SALARY:
The expected starting salary range for candidates is $20.43 - $27.42 per hour ($42,657 - $57,252 annually). The full salary range for this position is $20.43 - $34.41 per hour ($42,657 - $71,848 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits
SUPPLEMENTAL INFORMATION:
Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth.
Employee Benefits The
Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at
Employee Benefits - Careers at the Minnesota Judicial Branch Careers.
Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.
Equal Employment Opportunity It is the policy of the
Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at
[email protected]. The
Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the
Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.
Internal Applicants If you are a current employee of the
Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting
Opportunity Marketplace - Browse Opportunities.
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